Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems.
Essential Job Duties and Responsibilities
- Provide technical, application, and trouble shooting support to the field.
- Follow up the industrial and competitors’ technical development.
- Conduct technical training internally & externally with Product Business Unit teams.
- Work closely with sales and marketing groups to achieve corporate sales goal in alignment with corporate strategy. Communicate & feedback on customers’ requirements for new products.
- Follow up the industrial and competitors’ technical development.
- Routine management of technical affairs.
- Prepare equipment for customer attended demonstration.
- Support trade show and sales presentation.
- Strengthen technical communication with parent companies and sister companies
Define testing plan or testing requirements with customer’s technical department or end user
Gather and tabulate technical data and invention of dispensing processes directly for new market. - Collect and analyze competitor’s technical data
- Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department
- Write and present test reports to both internal and external customers with clear, concise data.
- Participate and take on additional assignments and projects as required.
Education and Experience
- College degree or above with Mechanism/Electronics major.
- At least 2 years experience in R&D in Engineer in SMT or Semiconductor or relevant industry, profound mechanic and electric knowledge. Disposable product field is preferred.working experience in MNC is preferred.
Skills and Abilities
- Good at English in verbal.
- Excellent interpersonal and communication skills.
- Strong analytical and Computer Skills,
- Out going, Mature; logical thinking and wide-mind, team work spirits;
- Integrity, hard working, self-motivated, open-minded, strong sense of responsibility and accountability;
Skills Required
- College degree or above in Mechanical or Electronics (Mechanism/Electronics) major
- At least 2 years R&D engineering experience in SMT, Semiconductor, or related industry
- Profound mechanical and electrical knowledge
- Experience in disposable product field
- Working experience in multinational corporation (MNC)
- Good verbal English
- Excellent interpersonal and communication skills
- Strong analytical and computer skills
- Outgoing, mature, logical thinker, team player
- Integrity, hard working, self-motivated, responsible and accountable
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
