Essential Job Duties and Responsibilities
- Set up, inspect and test new equipment at customer locations to ensure proper installation
- Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment
- Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules
- Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports.
- Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment
- Handle necessary administration related to quotations for customer on equipment servicing and repair
- Test and package of equipment prior to shipment
- Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry
- Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
- Other duties as required by management
Education and Experience Requirements
- Relevant Diploma / Degree in Engineering
- 2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry.
- Around 1-3 years in the installation and customer support of high value capital equipment.
- Working experience in MNC is preferred.
Preferred Skills and Abilities
- A high energy, service-oriented personality.
- Able to work independently, positively, and a team player
- Motivated, proactive and resourceful
- Ability to understand pneumatic, electric, electronics and control systems.
- Ability to read and understand engineering drawings.
- Strong command of spoken and written English
- Strong interpersonal and communication skills
- Willingness to travel if required.
- Ability to learn new skills.
Working Conditions and Physical Demands
- Factory environment.
- Can expect a of of standing on long hours.
- Can expect work in Clean-Room environment
Travel Required
- 90% field work based at customer site
Provide applications & services support to customers and distributors in the region for T&I-OSM products, to ensure we are providing the results that our customers expect.
To provide technical support and expertise to distributors and customers to ensure proper installation and smooth running of equipment, ensuring customer satisfaction.
Top Skills
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers.
Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met.
At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow.
We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics.
Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
