- Provide technical service support on schedule and at the highest levels of quality.
- Plan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply.
- Manage and co-ordinate with contractors and vendors.
- Support all local installations and train customer personnel in the proper use, maintenance and repair of equipment.
- Contact customers to schedule visits and to ensure customer satisfaction.
- Contact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers.
- Conduct regular application and product technical training to ensure that customers are maintaining their equipment and optimizing its use.
- Complete service call reports and installation reports. Maintain records and documentation of each job.
- Provide regular feedback to sales and service team, highlighting unusual issues during regular/system integrator installation to report and develop action plan.
- Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
- Develop customer database, including types of equipment, parameter settings, type of guns, pumps, line speed, system integrator, material supplier etc used in all customer plants
- Maintain laboratory/test equipment in good working condition and work/service area as a conducive and safe environment.
- Submit weekly reports and other reports in a timely manner as required the supervisor.
- Be aware of inventory levels and advise customer service representative on critical parts to be kept in stock in Singapore office and available to fully support customer operation.
- Develop competent technical skills in all products for ICS
Job Requirements
- Bachelor Degree / Diploma in Electrical/Mechanical Engineering or Technology
- Minimum of 2 years of related experience
- Good command of both spoken and written Thai and English
- Must have strong aptitude for technical of industrial equipment
- Good/expert in electrical & electronics preferred
- Experience in the Industrial Coatings industry preferred
- Willing to travel and possess own car
Provide technical service support and installations to Nordson customers.
Principal Relationships:
Internal: Local Sales & Customer Service Team, Nordson SEA ICS Team
External: Customers, vendors, and material partners
Skills Required
- Bachelor's degree or diploma in Electrical or Mechanical Engineering or Technology
- At least 2 years of related experience
- Fluency in spoken and written Thai and English
- Strong aptitude for technical industrial equipment
- Good or expert knowledge of electrical and electronics systems
- Experience in the industrial coatings industry
- Willingness to travel
- Own car
Nordson Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordson Corporation and has not been reviewed or approved by Nordson Corporation.
-
Retirement Support — The 401(k) features automatic enrollment at 6%, a 50% match on up to 6% of pay, and an additional 3% company contribution for eligible U.S. employees even without employee contributions. Feedback suggests this retirement structure is above what many mid-size manufacturers offer.
-
Leave & Time Off Breadth — Paid holidays and a typical year-end shutdown between Christmas and New Year’s at many U.S. locations expand time off beyond standard PTO. Feedback suggests this shutdown is a distinctive work-life perk, though availability can vary by site or business unit.
-
Wellbeing & Lifestyle Benefits — Volunteer release time and a 3:1 charitable gift-matching program are offered alongside recognition programs, tuition assistance, and community initiatives. Feedback suggests these elements add value beyond core insurance and PTO.
Nordson Corporation Insights
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
