The Role
The Technical Copywriter will create and manage content for the Help Center, collaborating with various teams to enhance user experience and support AI integration.
Summary Generated by Built In
We’re looking for a Technical Writer to join our growing Enablement team at Superside. You’ll play a key role in helping users navigate our platform with clarity and confidence—owning the strategy, structure, and content of our Help Center.
This isn’t a typical copywriting role. You’ll combine systems thinking with clear, concise communication to create a self-serve knowledge experience that scales with our product and complements our AI-powered support flows. If you're passionate about clarity, love organizing complex information, and enjoy writing with both logic and empathy, we’d love to hear from you.
You’ll collaborate with Product, Marketing, and Customer Experience teams to translate complex workflows into content that empowers users and drives success.
What you’ll be doing
- Own the structure and content of the Superside Help Center.
- Write and maintain clear, concise, and helpful articles for different user types.
- Collaborate with Product, Product Marketing, and CX teams to ensure accuracy and alignment.
- Support chatbot content needs by writing in modular, structured formats.
- Structuring AI-ready support content (for chatbot integration).
- Use feedback and data to identify gaps and continuously improve the self-serve experience.
What we’re looking for
- 5+ years experience in technical writing, content strategy, or UX writing within a SaaS or B2B environment.
- A strong ability to organize information in a way that's logical and scalable.
- Proven ability to work independently on complex projects.
- Excellent writing and editing skills, especially for simplifying complex concepts.
- Comfortable working cross-functionally with technical and non-technical teams.
- Familiarity with tools like Notion, Zendesk, Intercom, or similar knowledge base platforms.
- Curiosity about AI and experience using tools like ChatGPT to enhance content quality or speed.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Top Skills
Chatgpt
Intercom
Notion
Zendesk
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The Company
What We Do
Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.
With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale.
