Technical Content Writer

Harvey is a secure AI platform for legal and professional services that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized and developed by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:

• Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world, including Paul Weiss, A&O Shearman, Ashurst, O'Melveny & Myers, PwC, KKR, and many others.

• Strategic investors: Raised over $500 million from strategic investors including Sequoia, Google Ventures, Kleiner Perkins, and OpenAI.

• World-class team: Harvey is hiring the best talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Glean, Superhuman, Figma, and more.

• Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.

• Performance: 4x ARR in 2024.

• Competitive compensation.

As a Technical Content Writer, you’ll play a critical role in scaling Harvey’s customer education efforts. Reporting to the Head of User Operations, you will develop structured, high-impact learning materials that empower professionals to master Harvey independently. Your work will drive product adoption, reduce support volume, and enhance overall customer success.

We’re looking for someone with a deep understanding of instructional design, technical writing, and content strategy—someone who can translate complexity into clarity and create scalable resources that support professionals at every stage of their Harvey experience.

This role is open to candidates in New York City, San Francisco, or remote workers who are located in the Eastern Time Zone (EST) to ensure optimal collaboration.

• Develop and maintain self-help documentation to help customers navigate Harvey with confidence

• Own and expand the Help Center, ensuring resources stay current with evolving product capabilities

• Create high-impact education initiatives that streamline onboarding, accelerate mastery, and drive long-term customer success.

• Work closely with Product and User Operations to automate knowledge delivery and reduce support dependency

• Analyze user engagement and feedback to continuously refine and improve educational content

• 3+ years in technical writing, customer education, or instructional design

• Proven ability to translate complex technical concepts into clear, concise content

• Experience with content management systems, knowledge bases, and education platforms, with a focus on leveraging AI-driven tools for efficiency and scalability

• Strong understanding of instructional design principles and learning psychology

• Ability to work cross-functionally and adapt content for multiple audiences and skill levels

• Data-driven mindset, with experience using analytics to optimize content effectiveness

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are in the early innings of a generational company. Joining early at a hypergrowth startup has proven to lead to exponential growth in responsibility, access, and ability. Apply here today!