About the Role:
We are looking for a tech-savvy Technical Content Specialist to join our global Product Knowledge team. In this role, you will be the backbone of our Help Center operations. You will start by taking ownership of writing and updating the documentation for our various products, continue with content migration and formatting projects, and proactively look for ways to streamline and automate our workflows.
If you are a problem-solver who isn't afraid to dive into HTML/CSS, love researching, using, and getting updated on AI automation processes to work smarter, and take pride in turning messy content into structured, helpful documentation, this is the role for you.
What You Will Do:
- Content Migration & Maintenance: Execute large-scale content migrations, ensuring formatting, links, and structure remain perfectly intact across platforms.
- Technical Formatting: Troubleshoot and resolve Help Center UI/UX issues using your HTML and CSS expertise.
- AI & Automation: Leverage Generative AI tools to scale content creation, translate technical specs into user-friendly guides, and automate repetitive DocOps tasks.
- Research & Writing: Dig into new features, collaborate with internal stakeholders, and update existing documentation to keep our knowledge base accurate and up to date.
- Process Improvement: Proactively identify bottlenecks in our content lifecycle and suggest creative, technical solutions to improve team efficiency.
What You Bring:
- 2–4 years of experience in technical writing, video creation, content operations, or knowledge base management in a B2B SaaS environment.
- Code Literacy: Hands-on experience with HTML and CSS. You don't need to build websites, but you shouldn't hesitate to debug a broken div or inline style with today’s technology.
- AI Fluency: Proven experience using AI tools to enhance productivity, format content, or generate scripts.
- Resilience & Attention to Detail: You don't mind doing the heavy lifting and repetitive tasks required during system migrations, maintaining a high standard of quality throughout.
- Self-Starter Mentality: You work fast, know how to manage your own time, and aren't afraid to ask questions or suggest better ways of doing things.
- Excellent English: Native-level written and spoken English, with the ability to communicate complex concepts clearly.
- Personal traits: Adaptable and resourceful. You learn quickly, handle uncertainty well, and can figure things out even with limited information. You communicate clearly and have a positive, can-do, and problem-solving attitude.
Extra advantages:
- Programs and tools: G-suite, Zendesk, Asana, Make, Claude (Code + Cowork), Amplitude, Slack, CMS/LMS, Clueso/Camtasia/Giddie/Adobe Premier, Readme.
- Content world: Marketing, AdTech, GTM, product marketing manager, data measurement, Google Analytics, technical writer.
Skills Required
- 2-4 years experience in technical writing, content operations, knowledge base management, or related role in B2B SaaS
- Hands-on experience with HTML and CSS to troubleshoot Help Center UI/UX
- Proven experience using AI/generative AI tools to enhance content productivity and automation
- Strong attention to detail and ability to perform large-scale content migrations
- Native-level written and spoken English
- Self-starter who can manage time, work independently, and suggest process improvements
- Experience with G Suite, Zendesk, Asana, Make, Claude, Amplitude, Slack, CMS/LMS, Readme
- Familiarity with video and content tools (Camtasia, Adobe Premiere, Clueso, Giddie) and Google Analytics
- Background in marketing, AdTech, GTM, product marketing, or data measurement
AppsFlyer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AppsFlyer and has not been reviewed or approved by AppsFlyer.
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Wellbeing & Lifestyle Benefits — Wellbeing support is positioned as a meaningful part of the rewards package, including private health insurance and wellness offerings like fitness classes. Additional extras such as events, work‑from‑home support, and global mobility opportunities are portrayed as adding tangible value beyond cash compensation.
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Equity Value & Accessibility — Equity is framed as broadly accessible, with stock options described as available to all employees. This expands the total rewards mix and can make overall compensation feel stronger even when salary alone is debated.
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Strong & Reliable Incentives — Total compensation in certain technical and revenue roles is presented as capable of reaching competitive levels, implying meaningful upside where role/market fit is strong. Sales compensation is described as potentially attractive on-target, which can reinforce perceived earning opportunity when performance aligns with plan design.
AppsFlyer Insights
What We Do
AppsFlyer helps brands make good choices for their business and their customers through innovative, privacy-preserving measurement, analytics, fraud protection, and engagement technologies. Built on the idea that brands can increase customer privacy while providing exceptional experiences, AppsFlyer empowers thousands of creators and 8,000+ technology partners to create better, more meaningful customer relationships. To learn more, visit www.appsflyer.com.
