Technical Content Developer - Workspace ONE

Reposted Yesterday
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Hiring Remotely in Cork, IRL
In-Office or Remote
Mid level
Artificial Intelligence • Information Technology • Software
The Role
Develop technical content for customers and internal staff, deliver enablement presentations, and foster relationships while ensuring understanding of endpoint management solutions.
Summary Generated by Built In

Job Description:

We are Omnissa!

Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.

Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.

We are looking for new Technical Content Developers for the Product Specialist and Technical Enablement Team. If you have a background in software technical roles, such as a Technical Sales Engineer, Technical Marketing Engineer, Technical Solutions Architect, Professional Services Consultant, or a Technical Support Engineer, and want to grow into a role where you can create content that enables our customers to learn our products, then this role is for you!

You will play a key role in enabling our customers, partners, and internal technical staff by creating technical guidance that will be published on our premier technical enablement platform, Tech Zone (https://techzone.omnissa.com). You will also deliver technical enablement content to both internal and external audiences. 

The ideal candidate is someone who is results-driven and enjoys teaching, writing and collaborating with colleagues, partners, and customers. This candidate must also love technology, embrace new challenges, and be willing to travel to present to customers and deliver technical enablement when necessary. This position requires a great deal of intellectual curiosity to be successful. There must be a strong desire to learn new technologies and to present the knowledge you gain to others. A considerable amount of the work we do involves learning how things work and building content to teach others.

Desired Skills:

  • Technical Expertise: Hands-on experience with IT tools, such as endpoint management, device troubleshooting, security tools and Windows, Linux, macOS and mobile operating systems. Knowledge and hands-on experience with an endpoint management solution such as Omnissa Workspace ONE or Microsoft Intune is preferred. Familiarity with other solutions in the end user computing endpoint management space is a plus. Familiarity with Windows operating system and lifecycle management tools is a plus. Exposure to endpoint security and identity solutions is a strong plus.

  • Analytical Skills: Strong analytical and problem-solving skills with the ability to learn and explain new technologies to other people. The position will require not only learning and understanding our technology through your own hands-on work, but also explaining our products to practitioners who need to understand.  

  • Communication Skills: Proven ability to deliver compelling presentations to diverse audiences and write documents that clearly explain complex technical concepts. Exceptional verbal and written communication skills are essential for success in this role.

  • Customer-Focused: Demonstrated ability to build and maintain strong relationships with internal stakeholders, partners, and customers. 

  • Experience: 3-5+ years of relevant experience in technology roles for EUC solutions, such as product management, solutions engineering, implementation consultant, technical support, or technical marketing in the end user computing software industry is preferred.

What you can expect:

  • Impactful Work: Contribute to cutting-edge solutions that shape the future of end user computing.

  • Supportive Leadership: This role is in the Product Management organization. At Omnissa, leadership is grounded in integrity, empathy, and empowerment. You will be backed by managers who prioritize clarity, collaboration, and trust. Our managers are committed to nurturing talent, encouraging innovation, and fostering an environment where everyone feels heard, valued, and respected.

  • Travel: Willingness and ability to travel occasionally, including international travel as needed.

  • Collaborative Culture: Work with talented professionals in a supportive and inclusive environment.

  • Professional Growth: Opportunities for continuous learning and career advancement.

  • Competitive Compensation: Competitive salary, benefits, and travel allowances.

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and with equal opportunity for all.

Skills Required

  • 3-5+ years of relevant experience in technology roles for EUC solutions
  • Hands-on experience with endpoint management solutions
  • Exceptional verbal and written communication skills
  • Proven ability to deliver presentations to diverse audiences
  • Strong analytical and problem-solving skills

Omnissa Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Omnissa and has not been reviewed or approved by Omnissa.

  • Healthcare Strength Healthcare offerings include comprehensive medical, dental, and vision coverage, with wellness options referenced across materials. Health plans are characterized as decent to strong within a standard tech package.
  • Retirement Support A 401(k) with company match is part of the core package and is specifically highlighted as a valued benefit in U.S. materials. Retirement support is presented as a stable element of total rewards.
  • Leave & Time Off Breadth Vacation and PTO are highlighted positively, with generous paid time off and holidays noted in public benefits descriptions. Time-off programs are portrayed as supportive of work-life balance.

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The Company
HQ: Mountain View, California
2,430 Employees

What We Do

Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.

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