This is a hands-on solutions delivery role with a strong emphasis on technical implementation skills, responsible for ensuring the successful onboarding of customers onto the Ushur platform. The Professional Services team at Ushur acts as a bridge between customers and the sales, product, and engineering teams to support successful customer onboarding, expansion, and renewal.
As an Ushur Technical Consultant, you will be responsible for supporting implementations and helping customers maximize the value of the Ushur platform. This includes scoping, designing, and deploying end-user and customer automation journeys using state-of-the-art artificial intelligence and data science–based solutions.
A Technical Consultant sits at the core of the Solutions Delivery team, leading discovery sessions with customer champions, capturing technical requirements, and formalizing solutions that align with defined success criteria to ensure successful, on-time delivery. There is a preference to have this role at our Headquarters office in Santa Clara, CA. Remote candidates will be considered.
- Design, build, and orchestrate complex no-code workflows that map customer business use cases to scalable, production-ready solutions using industry best practices
- Own customer implementations end-to-end from discovery through production go-live, acting as the technical delivery lead accountable for scope, timelines, risks, and quality
- Develop clear solution and technical documentation, including architecture diagrams, data flows, and business process flows, and effectively communicate to technical and non-technical stakeholders
- Utilize your outstanding technical consulting skills to implement software solutions that address the disparate needs of businesses
- Engage with Technical Success Managers and Account Executives to support solution scoping, effort estimation, and implementation planning
- Lead and drive scope definition, requirements analysis, functional and technical design, application configuration, unit testing, UAT and production deployments
- Provide hands-on technical implementation and support across multiple concurrent customer engagements
- Participate in customer-facing activities including discovery sessions, requirements workshops, solution walkthroughs, and demos
- Share knowledge, reusable patterns, and best practices with peers to improve team effectiveness and delivery consistency
- Identify, document, and track product gaps, risks, and issues using Jira and collaborate with Product and Engineering teams as needed
- Complete weekly time tracking and timesheet submissions in accordance with Professional Services processes
- Allocate time to client-facing meetings including demos, requirements gathering etc.
- Bachelor's or Master's degree in Computer Science and or Engineering.
- 4+ years of experience in a technical consulting role or mid-to-large SaaS enterprise solutions company or similar experience
- Experience working with cloud-based platforms and services, preferably Amazon AWS or equivalent
- Strong experience working with APIs, scripting, and data transformations; familiarity with JavaScript and/or Python strongly preferred
- Proven ability to operate effectively in a fast-paced, startup environment with changing priorities and a strong bias toward problem-solving and execution
- Customer-first mindset with demonstrated experience delivering solutions aligned to business outcomes
- Strong verbal, written, and presentation skills, with the ability to communicate complex technical concepts to non-technical stakeholders
- Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
- Experience delivering customer-facing implementations using Agile or hybrid delivery methodologies
- Strong knowledge of software testing and debugging tools, platforms/frameworks and associated solutioning approaches in enterprise implementations.
- Strong analytical and problem-solving skills, with the ability to evaluate trade-offs and design pragmatic solutions leveraging automation and AI where appropriate.
- Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams across Product, Engineering, Sales, and Customer Success
- Familiarity with conversational AI, intelligent automation, or AI-driven customer engagement platforms is a plus.
Top Skills
What We Do
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
Learn more at: www.ushur.com
