Technical Consultant

What you'll do as a Technical Consultant at Proof:

• Lead a discovery and planning session with customer business and technology stakeholders.
• Assist with scoping and implementation of professional services engagements
• Collaborate and design Proof solutions that follow both technical and industry related best practices. Support the customer technical team on their full project lifecycle including design, development, QA, and deployment to production.
• Ensure the customers Proof account is configured to meet use case requirements
• Document the solution and assist with any enablement material to ensure the customer can maintain their integration moving forward
• Help technology partners and customers to rapidly build integrations and plugins
• Work closely with partners to define the technical strategy for their plug-ins, integrations, and joint solutions.
• Assist Customer Success with customer onboarding and configuration, including eVault setup, MERS testing, and eVault training
• Maintain awareness of the Proof full platform offering in order to speak knowledgeably with prospective and existing partners and customers
• Work with sales and marketing to define and drive key support documents for developers
• Assist the support team with technical triage as appropriate
• Maintain and author best practice and re-usable design patterns for our customer facing development documentation

What we're looking for

• 3-5 years in technical support, software development or related position experience
• Ability to build strong relationships with customers by providing thoughtful consultation on technical issues and advice on long term solutions
• Effective communications skills and comfort presenting to all roles and levels within an organization
• Demonstrated experience in documenting technical workflows, and standard operating procedures
• Demonstrated familiarity with REST APIs
• Customer service mindset, able to handle objections from customers and escalate situations appropriately

Our Proof Pillars:

• Pave the Way: When obstacles arise, we break through barriers with passion and perseverance. We lead with creativity and forward-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for our team to follow.
• Own It: We embrace the responsibility that comes with supporting life's most important transactions. When a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own.
• Act with Integrity: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we make a mistake, we own up to it right away and do what it takes to make it right. Our dedication to security and compliance is key to earning trust, fighting fraud and ultimately, our success.
• Play to Win: We believe excellence is about always striving to be better so when we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're better together and collectively, we win!

Some of our great benefits:

• Medical, dental, and vision benefits
• Life insurance, long and short-term disability coverage
• 401k Plan with a 4% match, beginning on your hire date
• Unlimited Sick and Vacation time
• 14 paid company holidays
• 2 company Chillax weeks (Summer & Winter)
• 12 weeks of paid parental leave
• 4 week sabbatical after 5 years of continuous full time employment
• Health Reimbursement Arrangements for fertility and gender affirmation
• Lunch on Proof through Grubhub credit
• Monthly work from home stipend
• Professional development credit
• Monthly reimbursement for Wellness
• And more!