Technical Consultant

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description: 

Ingram Micro is an integral part of the technology and commerce ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Lifecycle Management, eCommerce Logistics, and Cloud solutions. With $49 billion in revenue and the ability to reach 90% of the global population, we have become the world’s largest technology distributor with operations in 59 countries and more than 35,000+ associates.

Ingram Micro helps businesses Realize the Promise of Technology. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivalled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.

Ingram Micro takes pride in our unique culture. Our associates are our most important asset, and they are at the forefront of everything we do. Our dedication to a shared set of principles unites and guides us to better decisions and behaviors, enabling us to focus on the success of our business partners and associates. We have been certified by Great Place to Work, the global authority on workplace culture. Great Place to Work measures the degree of trust, pride and camaraderie within organizations. Being recognized for this certification is not just a destination for our company, it’s the beginning of a journey. The Great Place to Work certification is one of the many steps we are making to ensure the best employee experience for our associates, in alignment with our global Tenets of Our Success.

Ingram Micro India has been awarded in the recent past as Safe place to work , most ethical distributor , top 100 inclusive workplace.

Role Summary

We have an excellent opportunity for an experienced AWS Technical Consultant to join our AWS services team and play a key role in supporting our continued growth plans. These plans aim to solidify our position as a leading global Services partner with AWS. Technical Consultants are expected to routinely act as the lead on large scale, complex projects and provide mentoring to their fellow technical consultants. Our Technical Consultants provide post-sales technical consultancy, undertake delivery and implementation engagements, as well as providing pre-sales qualification and design to consultancy engagements. A typical AWS Technical Consultant will have had five or more years’ experience in a technical consulting type role, with an excellent understanding and experience of delivering AWS centric solutions.

Key Duties and Responsibilities

Working in close collaboration with the local (in-country) AWS sales and technical team, along with the local Regional Service Centre, the core responsibilities of the role include, but not limited to, the following:

Project Delivery

• Undertake individual consultancy assignments or work on a project as part of a larger team analysing customer requirements, gathering and analysing data and recommending solutions
• Technically manage the assessment, design, and implementation of solutions
• Ensure consultancy assignments are undertaken consistently and with quality
• Highlight technical risks so that any Ingram Micro exposure to commercial loss can be minimised
• Be familiar, harness, and deliver against key vendor programs including OLA, MAP and WAFR
• Produce and update assignment documentation as required
• Ensure that hand over to relevant support organisation is successfully completed
• Provide technical support as requested, for internal and external customers
• Lead and present at customer opportunities and workshop sessions

Pre-Sales, Scoping, and Services Development

• Lead, or be part of, customer scoping calls or workshop sessions
• Lead and contribute to Statement of Works
• Build and maintain a good awareness of the internal SMEs areas of specialism
• Identify other Ingram Micro service and sales opportunities
• Support the development of the regional AWS services propositions, solutions and GTM
• Work with thought leaders within Ingram Micro to allow for continued success and to help identify areas of potential growth Lead with qualification of designs and opportunities

Personal Skills Development

• An active and contributing member of our regional AWS technical community
• Build and maintain a strong relationship with the channel partners internal technical team
• Keep up-to-date with current and future technologies, products and strategies
• Build a solid skills foundation in chosen subject matter
• Maintain relevant vendor certifications
• Build and enhance relationships with peers
• Continue development of consultative skills

Qualifications and Experience

An AWS Technical Consultant should also have the following qualifications and experience:

Required Qualifications

• AWS Professional / Specialty Certification

Expected Experience (Design, Deployment and Transformation)

• 3+ years on AWS complex cloud environments
• AWS Optimisation Licensing and Assessment (OLA)
• AWS Migration Acceleration Program (MAP)
• AWS Well-Architected Framework Review (WAFR)
• Compute services (e.g. EC2, containers, serverless)
• Monitoring/Observability tools (e.g. CloudWatch, Prometheus, DataDog)
• CI/CD tools (e.g. CodePipeline/CodeBuild, Jenkins, GitHub Actions)
• IaC tools (e.g. Terraform, CloudFormation, Serverless Framework)
• Containers and orchestration tools (e.g. Docker, ECS, Kubernetes)
• VPCs/Networking
• Gen A/I and Machine Learning
• Migrations from VMware and/or Azure

Knowledge, Skills, and Characteristics

• Five or more years of experience in a technical consulting type role
• Excellent communicator both verbally and written (both local and English)
• Experienced, mature, influential, assertive and diplomatic
• Able to operate independently or as part of a larger team
• Able to technically manage other people on large scale projects
• Able to network with industry peers and customers
• Industry leading knowledge of chosen subject matter
• A flexible approach to work and prepared 'go the extra mile' to exceed customer expectations
• Applies knowledge and skills through handling complex problems beyond own area of expertise
• Ability and willingness to travel

Ingram Micro is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected, and supported. We are highly driven by our tenets of success: Results, Integrity, Imagination, Responsibility, Courage, and Talents.