Cybereason's mission is to ‘protect it all’ – delivering unparalleled prevention, detection, investigation, and response for all endpoints: workstations, laptops, mobile devices and more.
Our cyber-defence solutions combine machine learning and AI to analyze threats, connecting huge volumes of data to reveal cyber-attacks and shut them down, as well as block intrusion of known and unknown threats. With our latest offerings, we can also seamlessly automate detection and prevention across traditional endpoints as well as mobile devices.
Since entering the Japan market in 2016, we have seen tremendous growth, now holding #1 market share. We are constantly evolving and hope to expand our team with daring individuals that never give up!
As a Technical Consultant, you will ensure that new deployments, the experience, and adoption of Cybereason is both frictionless and delivers the most value possible. You would be the key communicator across the organization to make sure product management, engineering, technical operations and other groups are aligned with our customer’s needs.
What you will do
- Proven record building long-lasting customer partnerships.
- Program management during the on-boarding and deployment business.
- Configuration of the Cybereason platform in alignment with business requirements.
- Assistance with connecting sensors to Cybereason servers.
- Technical troubleshooting and smooth escalation/coordination between Support/DevOps/R&D during deployment phase.
- Product training, security training and consultation.
- Regularly scheduled touch-points for the duration of the deployment lifecycle.
- Technical proficiency in computer networking, protocols and operating systems.
- Managed the onboarding project milestone, schedule and tasks.
What we are looking for
- Three or more years of customer-facing experience and more than six years of technical related job function (i.e. Technical Support or Sales Engineer)
- Network technologies (Firewalls, routers and switches) and protocols (TCP/IP, DNS, LDAP etc)
- Operating System knowledge (Windows, Linux and Mac)
- Experience managing critical systems and system development
- Extremely well-organized, with strong coordination skill and analytical with an ability to work well under pressure
- Ability to work in a fast-paced, results-oriented culture
- Excellent interpersonal skills and ability to manage relationships at all levels of the company
- Creative thinker with the ability to troubleshoot issues quickly and effectively
- Strong Team player as well as a proactive individual contributor
- Excellent written and verbal communication ability, including presentation skills
- Fluency in Japanese and a strong preference for those with English language skills as well.
- Ideal professionals will be currently based and authorized to work in Japan.
More about working at Cybereason Japan
Our Tokyo and Osaka offices are open, highly supportive and fun! To support you at work, we provide flexible work-life management policies, plenty of food and drinks, paid-leave for supporting your family and health, 401k, fun monthly events such as Premium Fridays and “Lunch & Learn”, as well as career support. You’ll have a chance to work in cooperation with a growing team of over 600 people (and growing!) with teams in Tel Aviv, Boston and other locations around the world.
「働きがいのある会社」として認定 / Great Place to Work® Certified
サイバーリーズン・ジャパンは、Great Place to Work® から、働きがいのある会社であることを認める「働きがい認定」企業として選出されました。 詳細や認定企業一覧はこちらをご参照ください。
Cybereason Japan has been selected and certified by Great Place to Work® as an employee-validated great workplace. Click here for details and a list of certified companies.
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More About Cybereason:
Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.
Core Values:
- Win As One: The power of an individual is less than the power of a team.
- Ever Evolving: Change keeps us at the forefront, so we encourage it.
- Daring: To achieve the impossible, we must dare to be different.
- Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
- Never Give Up: We are tenacious and resilient, and we never stop.
- UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
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What We Do
Cybereason is the champion for today’s cyber defenders providing future-ready protection that unifies security from the endpoint, to the enterprise, to everywhere the battle moves. Our platform combines the industry’s top-rated detection and response, next-gen anti-virus, and proactive threat hunting to deliver context-rich analysis of every element of a malicious operation.
Why Work With Us
We take on each day knowing we are doing something that is worth our time, passion and brain power, and we believe that we can only solve some of the world’s most complex technology challenges by unlocking the full talents of everyone within our organization.
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