Overview
As a Technical Consultant, you will serve as a trusted technical advisor to strategic Esri customers, helping them design, implement, optimize, and evolve enterprise geospatial systems that support critical business operations. Working at the intersection of GIS, enterprise IT, cloud technologies, and emerging capabilities such as AI-enabled workflows, you will help organizations maximize the value of their ArcGIS investments and accelerate adoption of innovative solutions.
This role goes beyond traditional technical consulting. You will partner directly with customers to understand their business objectives, evaluate technical requirements, guide architectural decisions, and deliver hands-on technical enablement across the ArcGIS platform. You will help customers operationalize new capabilities, resolve complex technical challenges, and drive long-term success through trusted advisory relationships.
The ideal candidate is a GIS technical generalist who enjoys solving complex problems, working directly with customers, and learning new technologies. You are comfortable navigating enterprise environments, translating technical concepts into meaningful business outcomes, and helping customers realize the full potential of GIS technology.
Join a team dedicated to solving complex technical challenges and delivering transformational solutions that help customers innovate, modernize operations, and achieve their strategic goals.
The Professional Services division is the consulting and implementation arm of Esri. We break ground in new markets, push the technology envelope, and ultimately deliver transformational solutions to high-profile clients worldwide. The Professional Services organization is comprised of nearly 1,000 talented business and technical professionals who strive every day to help our users be successful.
Esri has a Relocation Assistance Program and can provide support with relocating to the Palm Beach, FL area for this position.
Responsibilities
- Help evaluate, pilot, and operationalize emerging technologies including AI-enabled workflows, cloud-native GIS, enterprise imagery, reality mapping, and other evolving ArcGIS capabilities
- Provide onsite, hands-on solution enablement across a broad range of Esri technologies, working to translate priorities into action
- Operate as an extension of a customer’s GIS team and Esri Program Team, to accelerate progress, reduce friction, and be available to help with unexpected situations
- Drive organizational alignment and adoption of innovative ArcGIS capabilities and AI-enabled workflows
- Engage directly with strategic customer’s GIS teams to understand requirements and support implementation of solutions across the ArcGIS platform
- Act as a technical liaison and facilitate reach-back coordination with the established Esri Program Team
- Support a wide range of ArcGIS capabilities including configuration and integration for the business teams
- Maintain continuous awareness of a customer’s priorities and system patterns to ensure alignment between day-to-day work and goals
Requirements
- 5+ years of professional experience in GIS technical support, system administration, technical consulting, or a related customer-facing technical role
- 3+ years of professional experience with ArcGIS Enterprise architecture, configuration, administration, and enterprise GIS best practices
- Proven experience working with enterprise geodatabases, data management workflows, and database administration concepts
- Demonstrated ability to troubleshoot complex technical issues, evaluate technical solutions, and deliver successful outcomes within enterprise environments
- Strong communication and consulting skills with the ability to influence technical direction and communicate effectively with both technical and non-technical audiences
- Proven ability to learn new technologies quickly, including cloud and AI-enabled capabilities, and apply them to customer challenges
- Experience supporting enterprise-level customers and understanding enterprise IT architectures, operational requirements, and business objectives
- U.S. Citizenship
- Bachelor's degree in Computer Science, Mathematics, Geographic Information Systems (GIS), Engineering, Information Technology, or a related STEM field
Recommended Qualifications
- Experience with AI-enabled workflows, machine learning, large language models, or intelligent automation technologies
- Experience deploying and supporting ArcGIS Enterprise in cloud and hybrid-cloud environments
- Foundational Linux system administration experience
- Python scripting experience for automation, administration, and workflow optimization
- Experience working with cloud platforms such as Microsoft Azure, AWS, or Google Cloud
- Knowledge of enterprise integration patterns, web services, APIs, and modern application architectures
- Experience supporting strategic enterprise customers and large-scale GIS implementations
- Background in utility, energy, transportation, telecommunications, government, defense, or other large infrastructure-focused industries
- Experience with system performance monitoring, scalability planning, and optimization methodologies
- Master's degree in Computer Science, Mathematics, Geographic Information Systems (GIS), Engineering, Information Technology, or a related STEM field
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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Skills Required
- 5+ years of professional experience in GIS technical support, system administration, technical consulting, or a related customer-facing technical role
- 3+ years of professional experience with ArcGIS Enterprise architecture, configuration, administration, and enterprise GIS best practices
- Experience with enterprise geodatabases, data management workflows, and database administration concepts
- Experience troubleshooting complex technical issues and evaluating technical solutions in enterprise environments
- Strong communication and consulting skills with technical and non-technical audiences
- Ability to learn and apply cloud and AI-enabled technologies to customer challenges
- Experience supporting enterprise-level customers and understanding enterprise IT architectures, operational requirements, and business objectives
- U.S. Citizenship
- Bachelor's degree in Computer Science, Mathematics, GIS, Engineering, Information Technology, or a related STEM field
- Experience with AI-enabled workflows, machine learning, large language models, or intelligent automation
- Experience deploying and supporting ArcGIS Enterprise in cloud and hybrid-cloud environments
- Foundational Linux system administration experience
- Python scripting experience for automation, administration, and workflow optimization
- Experience with Microsoft Azure, AWS, or Google Cloud
- Knowledge of enterprise integration patterns, web services, APIs, and modern application architectures
- Experience supporting strategic enterprise customers and large-scale GIS implementations
- Background in utility, energy, transportation, telecommunications, government, defense, or other large infrastructure-focused industries
- Experience with system performance monitoring, scalability planning, and optimization methodologies
- Master's degree in Computer Science, Mathematics, GIS, Engineering, Information Technology, or a related STEM field
Esri Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Esri and has not been reviewed or approved by Esri.
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Healthcare Strength — Feedback suggests health coverage is a standout, with full company-paid medical, dental, and vision premiums frequently cited as uncommon and valuable. Comprehensive options, including mental health support and FSAs, reinforce confidence in core healthcare benefits.
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Affordable Benefits — Feedback suggests employer-paid premiums lower out-of-pocket costs, which many view as a meaningful offset to lower cash pay in some roles. This affordability underpins satisfaction with total compensation even when salaries are seen as moderate relative to tech hubs.
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Retirement Support — Feedback suggests 401(k) matching and profit sharing are valued components that strengthen long-term financial security. These programs contribute to a perception of stability and a well-rounded total rewards package.
Esri Insights
What We Do
As a leading location intelligence platform provider (Forrester Wave 2020), Esri empowers leaders with innovative tools to help create sustainable prosperity. Esri's customers drive digital transformation by embracing the power of location. We pioneer problem solving with GIS to help you see what others can’t. We build ArcGIS, the world’s most powerful mapping & spatial analytics software. ArcGIS software and apps combine mapping and data analytics to deliver location intelligence and meet digital transformation needs for organizations of all sizes.
