Technical Consultant - Insight Analytics

What You'll Do

• Collaborate with client management to design and implement Insight Analytics in their environment—defining the integrations, configurations, and targeted custom development that complement existing systems and deliver high business value. 
• Design and implement custom data solutions using SQL (and other tools as needed) to support analytics use cases, KPIs, and executive reporting. 
• Configure, extend, and support the Insight Analytics platform—data feeds, transformations, calculations, and visualizations—tailored to each client’s environment. 
• Develop and optimize custom reports, stored procedures, and data processes that consolidate data across multiple casino systems to tell a clear, actionable story. 
• Support the end‑to‑end implementation lifecycle: environment setup, integrations, data validation, UAT support, and go‑live activities. 
• Troubleshoot and resolve technical issues in client environments, including data quality, performance, and integration problems. 
• Produce clear technical documentation (data mappings, configuration guides, runbooks) that supports ongoing operations and client self‑sufficiency. 
• Collaborate closely with Business Consultants, Product, and Engineering to ensure that solutions are aligned with client goals and Insight Analytics best practices. 
• Provide production Support services for Insight Analytics clients, ensuring stability, reliability, and timely resolution of issues. 
• Demonstrate outstanding customer service, professionalism, and relationship‑building skills in all client interactions. 

Further Expectations of the Role

• Disciplined approach to planning, execution, and meeting implementation timelines. 
• Strong analytical and problem‑solving skills with a focus on turning data into meaningful business outcomes. 
• Ability to manage multiple assignments in a fast‑paced environment and meet tight deadlines. 
• Comfortable working independently while also contributing effectively within a project team. 
• Able to clearly formulate and communicate complex technical concepts to both technical and non‑technical stakeholders. 
• Willingness to work extended hours on a sporadic basis during key client implementation milestones or go‑lives. 

Requirements

• Bachelor’s Degree in a technical or business field (e.g., MIS, Computer Science, Information Systems, or related). 
• Proficient with MS SQL Server development (queries, stored procedures, performance tuning, data modeling). 
• Experience working with analytics, reporting, or BI solutions (data warehousing, dashboards, KPI reporting) is strongly preferred. 
• Familiarity with visualization tools, powerBI, tableau, microstrategy, AWS, C#, and SQL technologies is a plus. 
• Excellent technical writing and oral communication skills. 
• Proven ability to work as part of a structured project team and with executive‑level stakeholders. 
• Ability to work on-site at client locations throughout North America. 
• Travel Expectations: ~10%. 
• Ability to pass stringent background investigations 

Benefits

Health, Dental, Vision Insurance
Profit Sharing
Discretionary Time Off
401K Matching
Health Club
Mobile Phone