At Khoros, our passion is to help the world's best brands create customers for life. We build products we're proud of, and we're passionate about customer success. As part of the Vista Equity family, you'll receive best-in-class development opportunities and the ability to work with global brand customers like Samsung, HP, Sony, and Visa.
Technical Consultant (Front-end), Professional Services
Who are we looking for?
As a Technical Consultant within our Professional Services team, you are essential to our customers' success. You are responsible for designing and implementing optimal Khoros solutions to meet customer needs. On a day-to-day basis, you will be responsible for: understanding customer goals and guiding them to appropriate technical solutions; designing, implementing, and overseeing the development of these solutions; contributing to pre-sales efforts (feasibility, scoping, analysis, estimation); working with colleagues, as needed, throughout the design and delivery lifecycle.
This is a customer facing role. As such, you will be expected to have good communication skills and should enjoy working with customers.
Responsibilities
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Working with customers to understand goals or requirements and guiding them to an appropriate technical solution; scoping, estimating, architecting, and implementing custom UX on Khoros' core products; articulating complex technical concepts in layman's terms.
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Overseeing the delivery of projects from a technical standpoint with the goal that the completed implementation adheres to the intended design and properly addresses the business requirements.
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Leading the technical track of a project and delegating project tasks to other engineers; collaborating with other engineers to solve technical problems and unblock project tasks; executing code reviews.
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Consulting with customers on Khoros UX customization best practices via video conference, phone, email, and occasionally in person.
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Managing and accounting for your own time and activities.
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Contributing to operational and process improvements within the department.
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Due to the nature of our customer-centric team, participation in occasional off-hours
deployments and/or occasional rotation in on-call outage assistance may be required.
Requirements
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5+ years of professional web development experience.
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2+ years experience in a customer-facing technical consulting role or similar position.
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Strong command of the English language (written, spoken, colloquial). You should have
a clear telephone voice and good diction.
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Confidence in your presentation skills – ability to capture attention and deliver key
messages in a variety of contexts (small groups to larger audiences).
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Able to connect strategic objectives to technical solutions; diplomatically questioning
assumptions and approaches while collaborating to identify the best path forward.
About Khoros
The Khoros platform connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management so brands can listen, respond, and act on customer conversations- creating deep relationships and fostering brand loyalty and advocacy.
Khoros offers a great working environment and competitive compensation and benefits packages. We're looking for fast-thinking, innovative, passionate team players who enjoy brainstorming new ideas, working with the best and brightest in the social media software industry.
Our Core Values
Accountability - We embrace an ownership mentality
Customer-Centricity - We are obsessed with achieving customer value
Agility - We move with urgency and purpose
Top Skills
What We Do
Khoros is a global leader in digital-first customer engagement software and services. We build enterprise software and offer expert services for digital customer service, messaging, chat, online brand communities, and social media management. Our platform is used by over 2,000 of the world's biggest and best brands to help them create customers for life.
Why Work With Us
At Khoros, we’ve worked hard to create a culture where every employee is valued. We’re made up of many backgrounds and perspectives, and we strive to celebrate our differences to create a collaborative and respectful workplace. We hire for potential, offer learning opportunities, and encourage growth within the organization to advance your career.
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