The Role
As a Technical Consultant, you will design solutions using Dynamics 365 and Power Platform, mentor junior staff, and present to clients.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As we expand across the EMEA region we are building a strong, Employee Experience-focused culture around proven leadership and a passionate team, hungry to partner with existing and new TTEC clients to deliver transformational CX solutions. As the recipient of the Microsoft Eagle Award for 2 years running, we are recognized experts in providing Microsoft Dynamics cloud-based software products.
The Role
We are seeking an experienced and highly skilled Dynamics 365 & Power Platform Technical Consultant with a focus on the digital contact centre platform and customer experience (CX) solutions. The ideal candidate will have a deep understanding of Dynamics 365 and Power Platform, excellent presentation and communication skills, and a strong background in customer-facing roles.
What you'll be doing:
- Use design thinking concepts to help business decision-makers establish the primary goal for projects using an approach that encourages them to think beyond simply making existing processes more efficient.
- Act as the technical subject matter expert for Dynamics 365 digital contact centre platform and CX solutions, including product demonstrations and presentations to prospective customers.
- Stay up-to-date with the latest industry trends and technologies, and maintain a deep understanding of the Dynamics 365 digital contact centre platform and CX solutions.
- Leads workshops with customers to understand their business requirements, documents requirements and design appropriate solutions.
- Create Solution, Functional and Technical Specifications documentation for the project.
- Have a good level of knowledge of all components of the Power Platform and stay current on Power Platform and related technologies, particularly Azure stack technologies that support the solution.
- Mentor junior staff, sharing knowledge and experience to ensure that the team grows in experience and effectiveness.
- Expected to be flexible with time and capable of working in a process-oriented environment.
- Excellent communicator with the ability to operate within cross-functional teams.
Skills and experience you bring:
- Bachelor’s degree in computer science, Engineering, or a related field.
- At least 3 years of experience with Dynamics 365, including experience with the digital contact centre platform and CX solutions.
- Strong presentation and communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Strong problem-solving and analytical skills, with the ability to think creatively and find innovative solutions to complex technical challenges.
- Ability to work independently and as part of a team, with a strong work ethic and a willingness to go above and beyond to meet customer needs.
- Previous experience in a consulting environment.
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Skills Required
- Bachelor's degree in computer science, Engineering, or a related field
- At least 3 years of experience with Dynamics 365
- Strong presentation and communication skills
- Strong problem-solving and analytical skills
- Previous experience in a consulting environment
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
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