Scope:
The Technical Consultant will be responsible for overseeing the resolution of high-priority technical incidents, managing critical customer situations. This role requires a technical understanding of infrastructure (cloud, network, storage) to bridge the gap between engineering teams, support staff, and senior leadership.
Our current technical environment:
You will lead the technical response team for our global SaaS platform. When our logistics, inventory, or tracking modules encounter friction, you are the primary driver of restoration. You will manage the intersection of high-availability cloud infrastructure and the real-world physical demands of global commerce.
What you’ll do:
Strong analytical and problem-solving abilities.
Excellent communication and collaboration skills.
In-depth knowledge of cloud computing platforms and services
Analyze reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implement monitoring solutions.
Data Network Management Systems monitoring, management and reporting
Provide daily status reports and ticket updates
Level 1 and 2 support analysis, resolution, and escalation of contact center incidents
What we are looking for:
Previous experience in a customer support role
Track your own work daily and compare it to benchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
Degree
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Skills Required
- Strong analytical and problem-solving abilities
- Excellent communication and collaboration skills
- In-depth knowledge of cloud computing platforms and services
- Experience analysing incidents and implementing monitoring solutions
- Data Network Management Systems monitoring, management and reporting
- Level 1 and 2 support analysis, resolution, and escalation of contact center incidents
- Previous experience in a customer support role
- Familiarity with CRM technology
- Strong phone and verbal communication skills
- Ability to multi-task and set priorities
- Excellent time management skills
- Degree
Blue Yonder Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.
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Leave & Time Off Breadth — PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
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Flexible Benefits — Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
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Healthcare Strength — Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.
Blue Yonder Insights
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
