Job Summary:
The Technical Implementation Consultant is instrumental in acclimating clients to our software products. Through partnering with internal project teams, you will deliver a first-rate customer service experience to effectively install, configure, monitor, and troubleshoot software to meet client needs pre and post implementation.
Key Responsibilities:
- Review integration requirements of a customer implementation and suggest modifications needed to deliver reliable functionality and communication
- Discuss integration with customer and provide guidance as needed to ensure appropriate configuration settings and information exchange
- Independently install and configure all products supported, including server and client components; assist less experienced technicians when needed
- Work with customer vendors, partners and on-site technicians to resolve issues as it relates to software; troubleshoot, test possible solutions and escalate when necessary.
- Diagnose and troubleshoot product issues with client employees, customers and vendors and assist with problem resolution
- Provide proactive resolutions to developing problems and suggest modifications that may result in a permanent fix to a problem; prioritize in dynamic environment and meet deadlines
Qualifications:
- 2+ years of experience in SaaS based implementations and project management.
- BS in Computer Science, Information Services or other related fields is preferred.
Preferred Qualifications:
- Experience with various technologies and languages, such as authentication protocols, XML, HTML, CSS, Ruby on Rails, Javascript, Jquery, JSON, SQL, AICC and SCORM.
Skills:
- Technical experience with authentication protocols and Single Sign-On solutions
- Strong understanding of APIs
- Experience performing large data integrations between systems of record and a SaaS provider.
- Project management experience, particularly focused on the software implementation projects.
- Experience working both independently and in a team-oriented, collaborative environment is essential.
- Ability to conform to shifting priorities, demands, and timelines through analytical and problem solving capabilities.
- Strong written and oral communication and interpersonal skills
- Must be able to learn, understand and apply new technologies.
- Ability to effectively prioritize and execute tasks in a high-pressure environment while providing top notch customer service.
Key Requirements:
- Must be able to sit for extended periods of time
- Must be able to work remotely and manage tasks and priorities
- Must have the ability to work independently
- Must be able to collaborate in a remote environment
Learning Technologies Group, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
Learning Technologies Group plc (LTG) has been created with the purpose of building a market leading business of substance and scale within the exciting and fast-growing learning technologies sector. It is a dynamic and steadily growing group of specialist learning technology businesses at the vanguard of this exciting sector.
LTG's portfolio includes LEO, a pioneering learning technologies firm; the multi-device authoring tool gomo learning; games with purpose company Preloaded; Eukleia, an e-learning provider to the financial services sector; and Rustici Software, the global leaders in e-learning standards conformance.
During the coming months, it will expand as strategic, complementary acquisitions are executed.
LTG is building on the success of its existing ventures and plans to continue its growth through strategic acquisition and diversification, with the objective of providing a truly exceptional portfolio of services and products for our existing and new clients across the globe.
