• A dynamic role focused on troubleshooting, failure analysis, and product improvement.
• Opportunities to collaborate with Caterpillar, service teams, and marketing managers to enhance product performance and customer satisfaction.
• A chance to influence technical solutions and drive continuous improvement initiatives.
As a Technical Communicator, you will provide counsel on technical, product, and marketing issues, identify and resolve product health concerns, and support strategic programs. If you have strong mechanical aptitude and a passion for problem-solving, this is a job for you!
For this position, the expected base salary range is between $100,000 and $120,000 annually. We also offer an annual bonus.Job Description:
- Provide technical support to technicians in the field and service shops to troubleshoot and repair equipment efficiently.
- Define, manage, and resolve product health problems in collaboration with Caterpillar and internal teams.
- Support service departments and marketing managers in implementing Product Improvement and Product Support Programs.
- Support failure analysis investigations and support root cause analysis to drive product improvement and assist in design validation.
- Maintain accurate input for Product Problem Management, ensuring timely updates for known and unknown solutions.
- Partner with Caterpillar to determine and resolve product problems, minimizing commercial impact.
- Manage field-follow units and test iron data collection for Caterpillar.
- Collaborate with technical support teams to implement Product Improvement Programs (PIPs) effectively.
Day-to-Day Activities:
- Respond to technical inquiries from technicians and internal stakeholders.
- Review and analyze product health data to identify trends and issues.
- Document findings and communicate solutions to service teams and Caterpillar.
- Monitor and update product problem records in relevant systems.
- Provide timely feedback and recommendations to improve product reliability and performance.
Requirements:
- Journeyperson Heavy Equipment Technician certification or equivalent experience.
- 5–10 years of service experience; field service experience is an asset.
- Experience or formal training with electrical equipment (Electrician) is an asset.
- Strong knowledge of Caterpillar electrical, mechanical, hydraulic, and engine systems.
- Superior mechanical aptitude with exceptional troubleshooting skills.
- Excellent written and verbal communication skills, including presentation abilities.
- Proficiency in MS Office Suite.
- Strong time management, prioritization, and independent problem-solving skills.
- Ability to work with minimal supervision and adapt communication to diverse audiences.
Important:
- This position can be based out of the following Finning locations:
- Victoria
- Surrey
- Calgary
- Edmonton
- Grande Prairie
- Saskatoon
- Regina
- Permanent, full-time role.
- Monday – Friday, 5x2 schedule.
If you’re ready to provide expert technical support and drive product health improvements, apply today!
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Top Skills
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
