Schedule: Monday to Friday, Full-Time
Build Solutions. Solve Problems. Support Customers.
Finning is seeking an experienced Technical Communicator to join our team. In this critical role, you will serve as a technical expert, providing advanced troubleshooting support to technicians, service teams, and customers across our operations. Working closely with Caterpillar, internal stakeholders, and field teams, you will help identify, investigate, and resolve complex product health issues while driving continuous improvement in equipment reliability and customer satisfaction.
This is an excellent opportunity for a seasoned heavy equipment professional who enjoys diagnosing difficult mechanical, hydraulic, electrical, and engine-related issues and influencing product improvements on a broader scale.Job Description:
What You'll Do
Technical Support & Problem Resolution
- Provide advanced technical support to field and shop technicians to efficiently diagnose and repair customer equipment.
- Troubleshoot complex mechanical, hydraulic, electrical, and engine system issues based on information provided by technicians in the field.
- Leverage Technical Communicator expertise and Caterpillar's Dealer Solution Network to support new product problem resolution.
- Partner with service teams to minimize equipment downtime and customer impact.
Product Health Management
- Identify, define, manage, and resolve product health concerns affecting customers and Finning operations.
- Work directly with Caterpillar to investigate emerging product issues and determine corrective actions.
- Maintain ownership of Product Problem Management processes and provide ongoing input on known and developing issues.
- Monitor response times and ensure timely resolution of technical concerns.
Analysis & Continuous Improvement
- Assist in failure analysis and root cause investigations to drive product improvement initiatives.
- Support design validation efforts and provide valuable feedback from real-world operating conditions.
- Manage field-follow units, test equipment, and data collection activities as required.
- Support implementation of Product Improvement Programs (PIPs) and manufacturer-led support initiatives.
Stakeholder Collaboration
- Partner with Operations, Sales, Service, Technical Support teams, and Caterpillar representatives.
- Provide strategic technical guidance to service departments and product support teams.
- Deliver presentations and communicate technical findings to a variety of audiences.
- Represent Finning professionally while maintaining confidentiality and ethical business practices.
What We're Looking For
Experience
- 5-10 years of “hands on tools” heavy equipment service experience in Mining.
- Previous Field Service experience is strongly preferred.
- Extensive experience working with Caterpillar equipment and applications.
- Proven ability to diagnose and resolve complex equipment issues remotely and through collaboration with technicians.
Technical Knowledge
- Strong understanding of Mining Caterpillar equipment design and operation.
- Advanced knowledge of:
- Diesel engines
- Hydraulic systems
- Electrical systems
- Mechanical systems
- Understanding of product health management and its commercial impact.
- Working knowledge of Caterpillar computer systems and Microsoft Office applications.
Skills & Competencies
- Exceptional mechanical aptitude and troubleshooting skills.
- Ability to analyze technical information and determine root causes of failure.
- Excellent verbal and written communication skills.
- Strong presentation and relationship-building abilities.
- Highly organized with effective time management and prioritization skills.
- Self-motivated and capable of working independently with minimal supervision.
- Customer-focused mindset with a commitment to delivering outstanding support.
Why Join Finning?
- Flexible location at many Finning branches.
- Monday to Friday schedule offering work-life balance.
- Opportunity to work directly with Caterpillar and influence product improvements.
- Collaborative team environment with industry-leading technical experts.
- Meaningful work that impacts equipment performance and customer success across the business.
If you are an experienced heavy equipment professional who enjoys solving complex technical problems and supporting technicians from a strategic, product-focused perspective, we encourage you to apply.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Skills Required
- 5-10 years hands-on heavy equipment service experience in Mining
- Previous Field Service experience
- Extensive experience working with Caterpillar equipment and applications
- Proven ability to diagnose and resolve complex equipment issues remotely and with technicians
- Strong understanding of Mining Caterpillar equipment design and operation
- Advanced knowledge of diesel engines
- Advanced knowledge of hydraulic systems
- Advanced knowledge of electrical systems
- Advanced knowledge of mechanical systems
- Understanding of product health management and its commercial impact
- Working knowledge of Caterpillar computer systems
- Working knowledge of Microsoft Office applications
- Excellent verbal and written communication skills
- Strong presentation and relationship-building abilities
- Highly organized with effective time management and prioritization skills
- Self-motivated and capable of working independently
- Customer-focused mindset with commitment to delivering outstanding support
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
