Technical Communications Intern

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Summary:
Assists with creating and maintaining information products for external audiences to support IDeaS revenue optimization software solutions, within the IDeaS Enablement & Engagement team
Major Responsibilities:

• Assists with organizing, designing, and developing collections of information products (online help systems, in-product guidance, job aids, visual aids, videos, etc.) to support software user needs.
• Analyzes chat records to determine inclusion in FAQs and Help projects, to be used as a resource for generative AI.
• Translates complex technical topics into concise, clear language.
• Builds and maintains screenshots, screencasts, and other media in our Help projects.
• Implements style and formatting standards across our Help projects.
• Assists with the tactical work to prep and receive content for language translations.
• Conducts research and asks questions of Subject Matter Experts to gather information and recognizes the need for additional information.
• Understands technical communication principles, conventions, processes, delivery methods, and tools.
• Creates and tracks status of project related tasks to manage workload and communicate progress to stakeholders and managers.
• Tracks project contribution time to support accuracy of utilization metrics.
• Acquires knowledge of hospitality industry and IDeaS lexicon appropriate to assignments.
• Follows writing standards and styles, including grammar, content structure, and style guides.

Requirements:

• Enrollment in a master's program for technical communications or hospitality management with a focus on communications.
• Technical ability and flexibility to adopt and use relevant tools and processes.
• Writing, designing, editing skills, and knowledge of grammar.
• Ability to contribute to and incorporate style guidelines.
• Excellent organizational, time management, research, planning, and interpersonal skills.
• Ability to work as an independent team member on multiple concurrent projects, prioritize under pressure, determine methods, manage schedule, and resolve issues to meet defined deadlines.

Preferences:

• Professional technical communications experience or communications in a hospitality environment.
• Experience using MadCap Flare or other XML publishing systems or online markup formats such as HTML
• Experience developing in-product user guidance using tools like WalkMe or Pendo
• Experience writing HTML
• Knowledge of hospitality and travel business domains

We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment.
IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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