Technical Communications Intern

Posted 15 Days Ago
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Bloomington, MN
Internship
Software • Analytics • Hospitality
Founded on a spirit of innovation and collaboration, IDeaS works to provide precise, data-driven decisions users trust.
The Role
The Technical Communications Intern assists in creating and maintaining information products for IDeaS' software solutions, involving organizing, designing, and developing online help systems, FAQs, and visual aids. Additionally, the intern translates technical topics, manages project tasks, and collaborates with Subject Matter Experts for content accuracy.
Summary Generated by Built In

Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization.
Summary:
Assists with creating and maintaining information products for external audiences to support IDeaS revenue optimization software solutions, within the IDeaS Enablement & Engagement team
Major Responsibilities:

  • Assists with organizing, designing, and developing collections of information products (online help systems, in-product guidance, job aids, visual aids, videos, etc.) to support software user needs.
  • Analyzes chat records to determine inclusion in FAQs and Help projects, to be used as a resource for generative AI.
  • Translates complex technical topics into concise, clear language.
  • Builds and maintains screenshots, screencasts, and other media in our Help projects.
  • Implements style and formatting standards across our Help projects.
  • Assists with the tactical work to prep and receive content for language translations.
  • Conducts research and asks questions of Subject Matter Experts to gather information and recognizes the need for additional information.
  • Understands technical communication principles, conventions, processes, delivery methods, and tools.
  • Creates and tracks status of project related tasks to manage workload and communicate progress to stakeholders and managers.
  • Tracks project contribution time to support accuracy of utilization metrics.
  • Acquires knowledge of hospitality industry and IDeaS lexicon appropriate to assignments.
  • Follows writing standards and styles, including grammar, content structure, and style guides.


Requirements:

  • Enrollment in a bachelors or masters level program for technical communications or hospitality management with a focus on communications.
  • Technical ability and flexibility to adopt and use relevant tools and processes.
  • Writing, designing, editing skills, and knowledge of grammar.
  • Ability to contribute to and incorporate style guidelines.
  • Excellent organizational, time management, research, planning, and interpersonal skills.
  • Ability to work as an independent team member on multiple concurrent projects, prioritize under pressure, determine methods, manage schedule, and resolve issues to meet defined deadlines.


Preferences:

  • Professional technical communications experience or communications in a hospitality environment.
  • Experience using MadCap Flare or other XML publishing systems or online markup formats such as HTML
  • Experience developing in-product user guidance using tools like WalkMe or Pendo
  • Experience writing HTML
  • Knowledge of hospitality and travel business domains


We Support Who You Are....
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States , and should not require, now or in the future, sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights . Also view the Pay Transparency notice.
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment.
IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
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What the Team is Saying

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The Company
HQ: Bloomington, MN
653 Employees
Hybrid Workplace
Year Founded: 1989

What We Do

IDeaS is a company of innovators, collaborators, and educators. Founded in 1989, with the goal to revolutionize revenue management for businesses worldwide. The company's founders were pioneers in revenue science, and IDeaS has continued to lead the way in this field ever since, particularly in the hospitality and travel industries.

We use advanced mathematics and industry expertise to turn data into accurate, automated, and actionable revenue-enhancing decisions. Decades of innovation and refinement have resulted in IDeaS' revenue science solutions, which have proven to be precise, data-driven, and reliable for clients.

Our company has a history of continuous evolution and reinvention, driven by passionate and curious individuals. IDeaS uses the most advanced technologies, including deep machine learning, artificial intelligence, and SAS analytics, to push the limits and invent the future of revenue management.

IDeaS' vision is to turn a world of data into a world of intelligent decisions. Our mission is to provide innovative analytics solutions that optimize total revenue performance for hospitality and select industries. Our company doesn't just offer recommendations. We provide accurate, automated, and actionable decisions.

In the end, IDeaS is a company that uses revenue science to help businesses grow revenue faster, and our methods are tested, proven, and constantly evolving. Come join us on our journey!

Why Work With Us

IDeaS invests in employees' growth through training programs and innovative projects that feature cutting-edge technology to stay ahead of industry trends. Our high employee and client retention rates prove we’re a stable, successful team. Plus, our top-notch benefits ensures that employees are well taken care of both on and off the job.

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IDeaS Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Not Specified
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HQBloomington, MN
US
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SG
Marlow, GB
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