We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Technical Change Management Director
The Technical Change Management Director leads the adoption and execution of enterprise digital initiatives, ensuring new technologies, products, and capabilities are successfully deployed and embraced across the organization. This role partners with the lines of business, digital, product, and transformation leaders to turn strategic investments into measurable business outcomes.
The leader drives change strategies for major technology implementations, digital products, automation solutions, and AI-enabled capabilities, helping teams adapt to new ways of working while maintaining operational stability. They establish scalable frameworks for stakeholder engagement, communications, training, adoption, and value realization.
As a key leader in the firm's digital transformation journey, the Director fosters a culture of innovation, continuous learning, and responsible technology adoption. Success in this role is measured by accelerating product adoption, increasing business readiness, and ensuring digital investments deliver meaningful impact for clients and employees.
Key Responsibilities
- Lead the overall execution of IT change management across multiple teams, systems, or business units.
- Partner with senior IT and business leadership to align change management processes with broader technology and organizational strategies.
- Oversee governance, quality, and compliance related to change activities, ensuring all changes follow established controls and risk practices.
- Drive operational excellence by monitoring performance metrics, identifying systemic issues, and implementing transformative improvements.
- Resolve complex escalations involving competing priorities, dependencies, or risk‑sensitive change scenarios.
- Guide development of change management standards, frameworks, and tools that improve scalability and efficiency.
- Communicate priorities, decisions, and outcomes to senior stakeholders and cross‑functional partners.
- Lead, coach, and develop managers and supervisors to build a high‑performing change management organization.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Business Systems, or related field; or equivalent practical experience.
- Extensive experience leading technical or operational teams in IT change management, governance, or IT operations.
- Strong understanding of enterprise IT systems, architectures, and interdependencies.
- Demonstrated ability to drive operational strategy and manage complex programs or initiatives.
- Proven leadership skills, including the ability to guide multiple teams and influence cross‑functional stakeholders.
- Strong communication and decision‑making abilities, especially in complex or high‑risk scenarios.
- Experience improving processes, policies, or frameworks at scale.
Competencies
- Strategic Leadership: Aligns change management practices with organizational priorities and technology strategy.
- Operational Direction: Drives high‑quality, consistent execution across teams and processes.
- Complex Problem Solving: Addresses broad, cross‑functional technical challenges with sound judgment.
- Governance & Risk Oversight: Ensures compliance with standards and strengthens enterprise risk posture.
- Influence & Executive Communication: Engages senior leaders and articulates priorities and outcomes clearly.
- Team Development: Builds capability across managers and supervisors to support organizational growth.
- Innovation & Optimization: Improves processes, frameworks, and tools to increase efficiency and resilience.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $158,600 - $281,600Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Skills Required
- Bachelor's degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent practical experience
- Extensive experience leading technical or operational teams in IT change management, governance, or IT operations
- Strong understanding of enterprise IT systems, architectures, and interdependencies
- Demonstrated ability to drive operational strategy and manage complex programs or initiatives
- Proven leadership skills, including guiding multiple teams and influencing cross-functional stakeholders
- Strong communication and decision-making abilities in complex or high-risk scenarios
- Experience improving processes, policies, or frameworks at scale
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
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Parental & Family Support — Parental leave, caregiver leave, and family‑building assistance are standout strengths, including 12 weeks fully paid parental leave, six weeks paid family caregiver leave, up to $50,000 in fertility coverage, and up to $20,000 per child for adoption or surrogacy, plus backup care resources. These benefits create a family‑forward package that stands out within the firm’s total rewards.
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Leave & Time Off Breadth — Time‑off options are broad, with self‑managed PTO for associates and above, at least 14 paid holidays, and firm‑wide wellbeing days alongside hybrid work flexibility. This breadth is consistently presented as a strong component of the overall offering.
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Healthcare Strength — Medical coverage includes multiple plan designs (two HDHPs and a PPO), telehealth access, and a mental‑health platform offering up to eight free 1:1 sessions per year. Health benefits are characterized as solid to strong for the industry.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
