The Role
Does the customer car have a DSG or Manual transmission? Hard or soft suspension coil springs? Your daily job will consist of supporting and informing our customers about those differences, using a semi-autonomous system.
Areas of Responsibility:
- Dealing with problematic orders by identifying customer needs and issues and helping customers to resolve the issues
- Handling of return and warranty claims
- Providing great customer service
Requirements:
- Excellent technical knowledge of the automotive industry
- Good English language skills are essential for communication with foreign customers
- Good communication skills
- Good computer skills
As an advantage:
- Understanding Zendesk / 1C software’s
- Experience with handling customers
What we offer:
- Extended health insurance
- Flexible benefits (extra holidays or paid GYM)
- Growth & development opportunities
- Employee Purchase Program
- Mental health support program
- Fruits (and ice cream during summer), and refreshments in the office
- Family-friendly workplace
- Celebrations of employee's important life moments
- Team buildings and corporate events
Trodo was founded in 2013 by two young IT enthusiasts (and brothers) from Latvia and an experienced rally and car maintenance veteran from Norway. Trodo continues to grow by offering online services that prioritize a positive user experience, hoping that anyone who uses Trodo's services for the first time will become a dedicated repeat customer.
Find out more about work and life at Trodo!
Stay connected with us on our official platforms:
- Love Trodo (Life at Trodo): Facebook | Instagram | LinkedIn | TikTok
- Trodo Official Accounts: Facebook | Instagram | TikTok
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Top Skills
What We Do
At Trodo, we recognized a gap in the online marketplace back in 2013 - while it was easy to buy almost anything on the internet, car parts and spares were still elusive. From our very first day, our mission was to provide a user-friendly online service that prioritized the customer experience above all else. Not only did we achieve that goal, but we also revolutionized the e-commerce landscape for car parts and spares, paving the way for other businesses to follow suit.
Today, we continue to be at the forefront of the industry by setting the standard for excellence. Our webshop isn't just a faceless system - we're real people who are passionate about technology and motion, and we're here to assist every step of the way. Our expertise in the field is matched only by our enthusiasm for learning and growing. We're dedicated to helping people gain a better understanding of their vehicles and empowering them to take a more hands-on approach to transportation. Whether we're breaking down myths or providing facts, we're committed to providing the guidance and support our customers need to get the most out of their vehicles.
