monday.com is looking for a Technical Business Operation Team Lead to join our growing Business Applications Group to improve our external client-facing processes and planning.
In this role, you will be responsible for leading a team focused on optimizing business processes, implementing technical solutions, and driving operational efficiency across the organization. You will collaborate closely with cross-functional teams to align business objectives with technology solutions, ensuring seamless integration and effective utilization of systems and processes.
We are looking for a candidate with proven experience in Sales / Customer Success / Business Operations experience, who is passionate about building and scaling an operation from the ground up and feels very comfortable working closely with developers and system implementors.
About The Role:
- Lead and mentor a team of business operations managers.
- Provide guidance, coaching, and professional development opportunities to team members while fostering a collaborative and productive team environment.
- Analyze existing business processes and identify opportunities for improvement and automation.
- Collaborate closely with our incredible Business Applications teams as well as external vendors to configure, customize, and deploy software applications and systems.
- Be a trusted business partner to the business leadership.
- Design and implement scalable solutions to address operational challenges and optimize business performance.
- Lead the implementation and integration of technical solutions to support business operations.
- Manage projects related to business operations, from planning and requirements gathering to execution and deployment.
- Define project scope, objectives, and timelines, and ensure projects are delivered on schedule and within budget.
- Communicate project status, issues, and risks to stakeholders and leadership.
- Utilize data analytics to generate insights and provide recommendations based on it to improve business processes and operational efficiency.
Requirements
- 3+ years of professional work experience in business operations, technical project management, revenue operations, sales operations or customer success operations at B2B SaaS company (preferable)
- Previous experience (at least 2 year) in a team leadership or management role.
- Previous experience as a Salesforce CRM Admin or Salesforce CRM Business Owner is a must
- Must be fluent in English (writing and speaking)
- Ability to drive multiple projects in a cross-functional environment while managing key stakeholder expectations and timelines
- Strong understanding of CRM best practices, workflows, and data management principles.
- Ability to problem-solve and use interpersonal skills to communicate solutions and influence outcomes
- Strong quantitative capabilities with a passion for numbers and analytics
- SQL knowledge - an advantage
- Strong relationship-building and communication skill set to effectively collaborate with various divisions in the organization
- Curious, independent, rigorous, and proactive kind of person
Top Skills
What the Team is Saying
What We Do
monday.com is a work operating system that transforms the way teams work together. We’ve created a solution that connects people to workplace processes promoting a culture of transparency & empowerment. We're obsessed with building an excellent product. Our goal is to create a work operating system that people will love to use—one that’s fast, beautiful & responsive.
Why Work With Us
At monday.com we believe in transparency, accountability, and impact. Together, those values have lent themselves to create a strong culture of professional and creative autonomy where every team member is encouraged to share ideas and help bring them to life!
Gallery
monday.com Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
monday.com embraces a flexible work environment with our hybrid model!
