Senior Technical Business Integration Manager (Operations) - Markham, Ontario
About API
Accommodations Plus International (API) is the global leader in crew accommodation and travel logistics, powering over 18 million crew room nights each year for 100+ airlines and travel operators worldwide. Our Global reach ensures that airline crews are rested, transported, and connected so global aviation runs on time.
Position Overview:
We're looking for a Business Integration Manager to be a key player in bringing new clients onto our platform and ensuring the continued success of our existing partnerships. In this role, you'll be the bridge between our clients and our technology, overseeing client engagements, driving the development and integration of our API’s Product, and ensuring seamless client implementations. If you thrive in a fast-paced environment and have a passion for customer-centric solutions in the travel industry, we want to hear from you!
Success in this Role
- Delivers project milestones and client deliverables on time through effective planning, prioritization, and risk management across complex implementations.
- Conducts strong discovery to deliver accurate, complete requirements
- Demonstrates strong, clear communication across clients and internal teams to ensure alignment
What You'll Do
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Key Responsibilities
- Lead Client Integrations: Take ownership of new client onboarding, from initial research and requirements gathering to successful implementation.
- Be the Client Advocate: Serve as the primary voice of our clients for Airline and Rail Integration projects, translating their needs into actionable plans.
- Drive Technical Solutions: Collaborate with stakeholders to define business requirements, and develop detailed interface specifications for API and client integrations.
- Shape Product Development: Actively participate in sprint planning and backlog grooming, helping to elaborate and prioritize product features.
- Ensure Quality: Define clear acceptance criteria for user stories and ensure team understanding, contributing to high-quality deliverables. Create thorough test cases and capture results to tighten defect discovery ahead of go-live.
- Provide Expert Support: Function as a seasoned operations resource, offering solutions to complex problems, documenting findings, and proposing alternative approaches.
- Collaborate and Communicate: Work closely with the project team to anticipate and address client needs and provide weekly status updates on all assigned projects.
- Champion Our Values: Support company values and uphold quality control standards across all airline and rail integration initiatives.
What You’ll Bring
Minimum Qualifications
- 6+ years of experience with a strong foundation in product ownership and product management principles, applied within operations-focused environments,
- Business & Technical Acumen: A solid understanding of business operations, processes, and technical solutions, including hands-on experience with technologies and client interfaces.
- Communication Excellence: Superior communication skills across various modes (verbal, non-verbal, written), coupled with strong active listening abilities.
- Relationship Building: Exceptional interpersonal and customer service skills to build and maintain strong relationships with clients, stakeholders, and internal teams.
Preferred Qualifications
- Leadership Potential: Experience in collaborating managing, motivating, developing, and directing individuals to achieve common organizational goals.
Education
- Bachelor’s degree
- Industry recognized credentials (CBAP, CCBA, IIBA, PMI-PBA) in the Business Analysis fields are strongly preferred.
Position Type and Expected Hours of Work
This is a full-time position, Monday through Friday, during normal core business hours. Flexibility is required to support global customers, and occasional evening and weekend work may be required as job duties demand.
Supervisory Responsibility
None
Travel Requirements
Approximately 30-40% of travel is required. There is a need to be present for client kick-offs, status meetings etc., as well as for handovers.
What’s In it for You
- Join a growing company where core platform integrations are central to delivering impactful client and business outcomes
- Opportunity to build expertise across operational workflows
- Health, dental, and vision insurance
- Competitive 401(k) matching
- Paid Time Off
Compensation
Good faith annual salary range for this position is $120,000 to $150,000 CAD and is commensurate with experience and location.
Skills Required
- Solid understanding of business operations and technical solutions
- Experience with technologies and client interfaces
- Exceptional interpersonal and customer service skills
- Strong communication skills
- Bachelor's degree
- Industry recognized credentials in Business Analysis
What We Do
As the worldwide leader in crew accommodation solutions for over 35 years, API uses proprietary technology, unique software solutions, and our highly experienced team to make sure over 20,000 crew members from more than 90 airlines rest comfortably every night. API’s end-to-end technology platform will transform the way airlines manage crew travel. o Mobile platform, MyCrewCare o Sourcing & Contracting o Crew Planning o Daily Operations & IROPS o Distressed Passenger o Billing & Reconciliation o Business Analytics Offering global support with 24 locations worldwide & Operations Centers in New York, Hong Kong, London and Sao Paolo –making API the only accommodation partner with global teams ready and able to assist 24/7. Visit www.apiglobalsolutions.com to learn more or send us a LinkedIn message!
