Technical Business Analyst

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your Role

You will facilitate cross-functional collaboration among business teams, project managers, development teams, quality assurance teams, clients, and payment schemes. You will be responsible for gathering, documenting, communicating, and translating business requirements into actionable development tasks.

The ideal candidate will bring deep expertise in financial industry, a strong understanding of application interfaces and end-to-end flows, and the ability to translate regulatory and business changes into clear functional requirements.

What you’ll do

• Collaborate with business teams, project managers, development teams, and quality assurance teams to gather, analyze, and document business requirements.
• Identify key milestone features and dependencies while working closely with multiple development teams and write user stories to capture functional changes in dispute processing and conduct walkthroughs of proposed changes with development teams and clarify requirements, assumptions, and open questions.
• Partner with clients and payment schemes to design new enhancements and ensure regulatory compliance.
• Develop use cases, user stories, functional specifications, and requirement documents for developers and review requirements with development and testing teams to ensure clear understanding and alignment on project goals.
• Define requirements for new collections software and assess existing software for feature gaps and map user journeys to test scripts and identify gaps in quality standards.
• Validate test results against original requirements and convert functional issues found during testing into new or updated requirements as needed.
• Provide post-implementation support and assist with backlog management.
• Use Postman and API knowledge to support analysis, validate technical flows, and better understand system integrations.

Experience you’ll need to have

• 6+ years’ experience preferably in the financial technology industry, specifically in disputes processing or a related domain.
• 3+ years’ experience in APIs, including the ability to run API requests in Postman and understand technical flows and system interfaces.
• Proven ability to translate business requirements into user stories, use cases, and functional specifications.
• Strong understanding of end-to-end application interfacing and dispute lifecycle flows.
• Detail-oriented with a strong analytical mindset.
• Familiarity with Agile methodologies and experience working in an Agile development environment.
• Strong problem-solving skills and the ability to adapt to changing project requirements.
• Bachelor’s degree in Business Administration, Computer Science, or a related field.

Experience that would be great to have

• Experience working directly with clients and payment schemes.
• Ability to write Gherkin based acceptance criteria is a huge plus.
• Experience in banking software requirements or related financial services platforms.
• Familiarity with QA processes, test validation, and traceability between business requirements and test cases.

How you’ll work

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel

• Approximately 10% travel off-site or to other office locations is expected.

Sponsorship

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered.

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.