Software Engineering Operations Coordinator

At impact.com our culture is our soul. We are passionate about our people, and our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting-edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, and Fanatics, visit www.impact.com.

Your Role at impact.com:

The Software Engineering Operations Coordinator will serve as a crucial link between engineering and other departments, ensuring smooth communication and efficient operations. This role involves coordinating cross-functional initiatives, maintaining and optimizing internal systems for tracking engineering activities, analyzing processes for improvement, and bridging communication gaps. The ideal candidate will possess strong analytical and organizational skills, a technical aptitude, and the ability to collaborate effectively in a fast-paced software engineering environment.

What You'll Do:

• Coordinate Cross-Department Initiatives: You will facilitate communication and coordination between engineering, product, and other departments. This involves ensuring alignment on project goals, timelines, and deliverables.
• Maintain Internal Business Systems: You will manage and optimize our internal systems for tracking engineering projects, team activities, and progress. This includes ensuring data accuracy and system functionality.
• Analyze and Improve Processes: You will analyze existing engineering processes to identify areas for improvement and implement solutions to enhance efficiency.
• Bridge Technical Communication: You will assist in translating technical information into clear and concise language for non-technical stakeholders.
• Support Project Management: You will assist in the tracking of project progress, identifying potential roadblocks, and facilitating timely resolution.
• Software Capitalization: You will collaborate with finance, engineering and other departments to ensure accurate tracking of software development costs related to capitalizable activities.
• Front Office Support: We are opening a brand new office in Victoria, BC, and there will be occasional shared services among the teams in terms of tech summit or event planning, which may include occasional travel, or related duties to be determined.

What You Have:

• Technical degree: Bachelor's degree in science, technology, engineering or math, or equivalent work experience
• Prior Experience: 3+ years of experience in a technical or engineering environment
• Strong Communication Skills: Ability to communicate effectively, both verbally and in writing, with diverse stakeholders.
• Organizational Proficiency: Excellent organizational and time-management skills, with the ability to manage multiple tasks and priorities.
• Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and develop solutions to complex problems.
• Technical Aptitude: Familiarity with software development concepts and comfortable working in a technical environment.
• Collaborative Mindset: Ability to work effectively in a team environment and build strong working relationships.
• Flexibility: Ability to adapt to an ambiguous environment where requirements and duties can fluctuate based on priorities.

Nice To Have:

• Experience working within a software development lifecycle.
• Proficiency with project management and issue tracking tools (e.g., Jira, Asana).
• Experience in data analysis and reporting.
• Knowledge of business process improvement methodologies.

Salary Range: $95,000.00 - $107,000.00 CAD per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant. *This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

Benefits (Perks):

• Remote first with roles being open to candidates who are eligible to work in Canada and are tax residents of Canada. 
• Strong extended health benefits, mental health support and support for new parents are provided to all employees on day-one of employment.
• Health & Prescription coverage, vision and dental care, virtual health care, out of country medical coverage
• Insurance coverage (life, short term disability, long term disability, and more)
• Health Care Spending Account
• Two different Employee Assistance Programs
• We encourage our employees to take the time they need with unlimited time off:
• The last two weeks of the year are also given as holiday to all employees
• Global holidays - We all celebrate a holiday a quarter where we all get the same day off. 
• Other benefits include:
• Parental Leave Top-Up Program
• Flexible work hours
• Monthly Internet Allowance
• Technology Stipend
• Fitness Subsidy
• An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes!
• An established company with a cool, high-velocity work ethos, where each person can make a difference!

impact.com is proud to be an equal-opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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