Technical Business Analyst – AI & Process Automation

Turn complex processes into smart, scalable solutions

Do you enjoy understanding how a business really works - and then making it work better through technology?

At Customs Support Group, we're transforming one of the world's most complex operational environments. Customs is becoming increasingly digital, data-driven and AI-enabled. We're building technology that helps businesses move goods across borders faster, smarter and more compliantly. We're looking for a Technical Business Analyst – AI & Process Automation who can bridge the gap between business processes and technology.

You'll analyse complex operational processes, identify where they can be improved, and translate business needs into scalable digital solutions. From process redesign and system integrations to automation and AI: you'll help turn ideas into solutions that work in practice. You don't need a customs background. We'll teach you customs. What matters is your ability to understand processes, solve complex problems and use technology to improve the way work gets done.

What you'll do

You'll work at the intersection of business analysis, process improvement, technology and AI.

Together with operational experts, Product Managers and Software Engineers, you'll analyse how our customs processes work today and design how they should work tomorrow.

• Analyse and redesign business processes

• Analyse end-to-end operational processes and identify bottlenecks, inefficiencies and improvement opportunities.

• Translate business needs and operational challenges into clear requirements and digital solutions.

• Design future-state processes, workflows and business rules.

• Model processes using approaches such as BPMN.

• Ensure solutions are scalable, efficient and compliant.

• Automate processes

• Identify activities that can be automated or eliminated.

• Design and configure automated workflows.

• Use tools such as Microsoft Power Automate / Power Platform and other automation technologies.

• Orchestrate processes across multiple systems.

• Help reduce manual work and increase First-Time-Right processing.

• Apply AI to real business problems

You'll help:

• Identify practical AI use cases within our operations.

• Design AI-powered workflows, agents and intelligent assistants.

• Develop and improve prompts, guardrails and knowledge structures.

• Test and validate AI solutions with operational users.

• Design effective Human-in-the-Loop processes.

• Continuously improve AI solutions based on data and user feedback.

• Connect systems and data

• Ensure that processes work across our digital ecosystem.

• Translating integration requirements into solutions.

• Working with APIs, EDI and system integrations.

• Defining data mappings between customers, customs authorities and internal systems.

• Improving data quality, validation rules and data flows.

Work with an international team driving innovation

You'll become part of an international team of highly capable and driven colleagues across Europe, bringing together expertise in technology, product, data, AI and customs. We share a strong ambition: to push the boundaries of what technology can do within the international supply chain. That means challenging established ways of working, experimenting with new technologies and turning promising ideas into solutions that create real operational impact.

With a strong innovation agenda and access to expertise from across our European organisation, you'll work on cutting-edge applications of AI, automation, data and digital integration in one of the world's most complex and fast-moving industries. You'll be surrounded by colleagues who are curious, ambitious and eager to build — giving you the opportunity not only to contribute your expertise, but also to learn quickly, challenge each other and help shape the future of digital customs and international trade.

What we're looking for; above all, we're looking for a strong analytical thinker.

You're curious about how processes and systems work. When you see a complicated workflow, your instinct is to understand it, challenge it and find a better way.

You can move between the business and technology: talking to operational specialists about their problems one moment and discussing requirements, integrations or automation with developers the next.

You ideally bring

• A Bachelor's or Master's degree in Business Information Management, Information Technology, Industrial Engineering, Computer Science, Data Science or a related field.

• Experience in Business Analysis, Business Process Management, process improvement, process automation or digital transformation.

• Strong analytical and problem-solving skills.

• The ability to translate business problems into clear requirements and solutions.

• An affinity with AI, automation and data-driven technology.

• Strong communication skills and the ability to work with both business and technical stakeholders.

• Curiosity, ownership and a continuous-improvement mindset.

• Experience in customs, logistics or international trade is an advantage - but it is not required.

Technology & skills

You don't need to tick every box. Experience with some of the following is valuable:

• Business Analysis

• Business Process Management / BPMN

• Process improvement and process automation

• Generative AI and Large Language Models

• Microsoft Power Platform / Power Automate

• APIs and system integrations

• EDI

• SQL

• Data modelling

• Workflow automation platforms

• Azure or other cloud platforms