It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro powers the global IT ecosystem—connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world’s population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let’s shape tomorrow by driving technology forward and creating real impact across the globe.
About the TeamOur Unified Support team sits at the heart of this mission—ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.
The Role: Senior Technical Support EngineerAs a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.
What you’ll do:
- Troubleshoot and resolve advanced issues across Azure/AWS services
- Support hybrid, multi-cloud, and on-premises integrations
- Lead critical incident response, including bridge calls and service restoration
- Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
- Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
- Conduct root cause analysis (RCA) and drive long-term improvements
- Collaborate with Engineering, Product, ERP, and vendor teams
- Maintain documentation, mentor junior engineers, and improve support processes
- Bachelor’s degree in Computer Science, Information Systems, or equivalent
- 5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles
- Experience troubleshooting SaaS-based cloud solutions
- Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL
- Strong troubleshooting ability across APIs and cloud services
- Solid understanding of ITIL processes: Incident, Problem, Change, RCA
- Exceptional communication skills and a customer-first mindset
- Ability to operate effectively in fast-paced, global, high-pressure environments
Nice-to-have specializations:
- Scripting skills in PowerShell and/or Python (Bash a plus)
- Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)
- SAP BRIM (FICA, CI) or SAP FICO experience
- Infrastructure as Code (Terraform, CloudFormation)
- Container technologies (Docker, Kubernetes)
- Azure/AWS certifications
- ITIL certification (Foundation or higher)
- Microsoft 365 and Entra ID enterprise experience
- Cloud cost optimization experience
At Ingram Micro, you’ll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.
Let’s shape tomorrow—together.
#LI-MBS
Skills Required
- Experience processing credits and debits within an invoicing system
- Deep experience with relevant stack such as SAP, SaaS platforms, APIs, databases, cloud services
- Proven troubleshooting skills within billing and invoicing
- Experience working with ticketing systems like Zendesk or Jira
- Must have excellent verbal and written communication skills
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
