About this opportunity
As a Technical Authority Expert, you will provide domain expertise, and operational support across the full Create, Sustain, and Evolve lifecycle in line with the Ericsson Operations Engine.
You will act as a trusted technical authority for RAN and Transport, supporting service assurance, complex incident resolution, automation, analytics, customer experience improvements, and continuous service evolution. You will work closely with domain support, automated operations, analytics and automation teams, E2E Service Experts, customers, suppliers, and partners to ensure resilient, efficient, and continually improving service delivery.
What you will do• Lead technical activities across the Create, Sustain, and Evolve lifecycle for RAN and Transport services, translating business requirements, SLAs, and customer needs into technical solutions and executable work packages.• Develop, maintain, and improve automation solutions and Service Delivery methodologies, including identifying use cases, preparing MOPs, accepting developed use cases, deriving business benefits, and extending reusable flows within the Federated Automation Framework.• Provide domain expertise to domain support, automated operations, and analytics and automation teams, while building technical competency through coaching, documentation, and knowledge sharing.• Perform trend analysis, event correlation, KPI degradation analysis, and complex troubleshooting to proactively detect potential failures and drive restoration, repair, and recovery activities.• Support incident, problem, and security management through complex incident resolution, critical incident support, third-level functional escalation, security incident support, supplier and partner coordination, and work-around execution.• Conduct change and business-requirement impact analyses; support complex change execution, fallback decisions, standard Change List lifecycle management, security preventive maintenance, patch introduction, and software update or package FNI activities.• Analyze software updates and packages, assess implementation impacts, and develop recommendations and procedures for safe deployment.• Support asset and configuration management, Service Resource Fulfilment, system and application patch introduction, and the implementation and removal of incident or problem work-arounds.• Drive process-improvement programs, customer high-end escalation support, and cross-domain collaboration by diagnosing interdomain issues and coordinating findings with E2E Service Experts.
Skills you will bring
• Strong technical expertise in RAN support for LTE and 5G, together with robust practical knowledge of Transport technologies and operations.• Fluent English skills communication.• Proven ability to lead technical activities across design, build, test, operate, and continuous-improvement phases.• Experience with automation, analytics, use-case development, MOP preparation, use-case acceptance, benefit realization, and operationalization of automated solutions.• Knowledge of the Federated Automation Framework or comparable reusable automation frameworks and ways of working.• Strong problem-solving capability, including root-cause analysis, trend analysis, event correlation, KPI degradation analysis, and complex troubleshooting.• Experience supporting incident, problem, change, security, asset, configuration, software update, patch, and escalation management processes.• Ability to understand interfaces, protocols, and system parameters across multiple domains and diagnose interdomain issues.• Ability to define and apply KPIs, S-KPIs, R-KPIs, reporting requirements, and customer experience improvement actions.• Strong stakeholder-management, communication, coordination, and recommendation skills when working with customers, suppliers, partners, E2E experts, and operational teams.• A collaborative mindset with a strong commitment to competency development, knowledge sharing, process improvement, and continuous service evolution.
Skills Required
- Strong technical expertise in RAN support for LTE and 5G
- Practical knowledge of Transport technologies and operations
- Fluent English communication skills
- Experience leading technical activities across design, build, test, operations, and continuous improvement
- Experience with automation, analytics, use-case development, MOP preparation, use-case acceptance, benefit realization, and operationalization
- Knowledge of the Federated Automation Framework or comparable reusable automation frameworks
- Strong problem-solving skills, including root-cause analysis, trend analysis, event correlation, KPI degradation analysis, and complex troubleshooting
- Experience with incident, problem, change, security, asset, configuration, software update, patch, and escalation management
- Ability to understand interfaces, protocols, and system parameters across multiple domains
- Ability to define and apply KPIs, S-KPIs, R-KPIs, reporting requirements, and customer experience improvements
- Strong stakeholder management, communication, coordination, and recommendation skills
- Commitment to competency development, knowledge sharing, process improvement, and continuous service evolution
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
