About the Opportunity
We are seeking a skilled and detail-oriented L2 Network Operations Engineer with hands-on experience in Sandvine solutions, policy control, traffic management, and telecom packet core technologies. The role will support policy enforcement, network performance, and subscriber experience across 3G, 4G, and 5G environments within a 24/7 managed services operation.
What You Will Do
Provide L2 operational support for Sandvine Traffic Steering Platform (TSP) and policy control solutions.
Monitor, troubleshoot, and resolve incidents involving Diameter, RADIUS, Gx, and Gy interfaces.
Analyze 3G/4G/5G packet core call flows involving PCEF, PGW, and EPG components.
Perform Deep Packet Inspection (DPI), traffic analysis, traffic shaping, and policy enforcement.
Configure subscriber mapping, quotas, policies, rules, and service plans using Sandvine GUI/CLI.
Conduct packet-level troubleshooting using Wireshark, TCPDump, and network diagnostic tools.
Monitor system performance using tools such as Dynatrace and support operational activities involving PostgreSQL and Vertica.
Manage incidents, escalations, and ticket lifecycle in line with ITIL processes using Remedy/Helix or equivalent tools.
Collaborate with NOC, engineering, operations, customers, and other stakeholders for timely resolution.
Contribute to problem management, RCA, knowledge management, documentation, and continuous service improvement.
Participate in back-office and managed services activities, including operational handovers and critical incident support.
What You Will Bring
Hands-on experience with Sandvine TSP and policy control mechanisms.
Strong knowledge of Diameter, RADIUS, Gx, and Gy.
Good understanding of PCEF, PGW, EPG, and 3G/4G/5G packet core architectures and call flows.
Practical experience in DPI, traffic management, and traffic shaping.
Working knowledge of Linux, Wireshark, TCPDump, PostgreSQL, and Vertica.
Experience in NOC, telecom/network operations, or managed services environments.
Knowledge of ITIL Incident, Problem, and Change Management.
Strong analytical, troubleshooting, problem-solving, and communication skills.
Proven ability to manage customer/stakeholder interactions professionally.
Preferred Qualifications
Experience with Dynatrace or similar monitoring tools.
Exposure to telecom operator/service provider networks and 24/7 critical incident management.
Familiarity with service assurance, policy & charging control, and subscriber management platforms.
Core Competencies
Strong ownership, accountability, customer focus, collaboration, attention to detail, and operational excellence, with the ability to work effectively under pressure and in a structured, process-driven environment.
Skills Required
- Hands-on experience with Sandvine Traffic Steering Platform and policy control mechanisms
- Strong knowledge of Diameter, RADIUS, Gx, and Gy interfaces
- Understanding of PCEF, PGW, EPG, and 3G, 4G, and 5G packet core architectures and call flows
- Practical experience with deep packet inspection, traffic management, and traffic shaping
- Working knowledge of Linux, Wireshark, TCPDump, PostgreSQL, and Vertica
- Experience in NOC, telecom network operations, or managed services environments
- Knowledge of ITIL incident, problem, and change management
- Strong analytical, troubleshooting, problem-solving, and communication skills
- Ability to manage customer and stakeholder interactions professionally
- Experience with Dynatrace or similar monitoring tools
- Exposure to telecom operator or service provider networks and 24/7 critical incident management
- Familiarity with service assurance, policy and charging control, and subscriber management platforms
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
