Technical Author

NEC Software Solutions (India) Private Limited!  is based in Mumbai (Worli & Airoli) and
Bangalore with an employee strength of 1300+. It is one of the foremost providers of end-
to-end IT services across various sectors. We work with diverse industry verticals which
include publishing, media, financial services, retail, healthcare and technology companies
around the world. Our customers range from two-person startups to $bn listed companies.

We have more than 30 years of experience in providing end to end IT services across the
globe and have earned a reputation for delighting our customers by consistently surpassing
expectations and helping them deliver robust, market-ready software products that meet
the highest standards of engineering and user experience. Supported by more than 1300
exceptionally talented manpower, we are a hub for offshore support and technology
services.

Requisites

Experience (years): Minimum 3 years of experience

Industry / Technology background:

• Worked as a technical author in an IT firm.
• Exposure to Single sourcing
• Exposure to writing standards.
• Experience of having worked on MadCap Flare

Location: Mumbai

Working Hours: Regular

Qualification Criteria/Work Experience

Essential:

• Good verbal and written communication skills
• A proven ability to write documents concisely and in good quality technical English.
• At least 2-3 years’ experience working on a large context-sensitive online help project.
• At least 2 years’ experience working with Madcap Flare
• Experience of working with and adhering to writing style guidelines
• Experience of working on multi-author projects
• A familiarity with the Agile software development process
• The ability to analyse and estimate documentation projects accurately.
• An understanding of the single source publications methodology
• The ability to respond to fluctuating demands in a flexible and professional manner.
• Experience of developing/authoring training material.

Desirable:

• A familiarity with version-controlled projects (specifically SVN)
• Knowledge of other Help Authoring Tools such as RoboHelp and FrameMaker
• Advanced working knowledge of Microsoft Office and Excel
• Good working knowledge of Adobe Acrobat Pro
• Good working knowledge of Microsoft 365

Overall Project/Task description

The successful candidate will need to be able to:

• Write good quality user assistance in a variety of formats for in-house software applications.
• Work closely with the Documentation Manager, providing regular updates to the status of the project.
• Work closely with members of the Documentation Group and Training team to produce good quality training material.
• Work closely with developers, business analysts and SMEs to obtain clarification on technical content.
• Ensure deliverables are available at the designated time according to the project schedule.
• Ensure that all deliverables are to the required quality

Personal attributes

• Ability to work with a team of diverse and technically strong team members developing systems level applications.
• Ability to communicate and collaborate effectively with team members located elsewhere within the UK and India
• Demonstrate an enthusiastic and proactive approach to technical authoring.
• The ability to proactively suggest and implement process improvements.
• The ability to work flexibly and imaginatively in a changing and evolving project environment.

Any graduate