The Role
Provides administrative, operational, and technical support for organizational systems, projects, and daily activities. Responsibilities include first-level troubleshooting, system administration, documentation, data management, project coordination, equipment maintenance, user training, quality assurance, compliance, and escalating complex issues. The role collaborates with technical, operations, product, and administrative teams while identifying process improvements and supporting secure, efficient technology use.
Summary Generated by Built In
Job Description
A Technical Assistant provides administrative, operational, and technical support to ensure the smooth execution of organizational projects, systems, and day-to-day activities.
Roles of a Technical Assistant
- Technical Support: Provide first-level technical assistance and resolve basic hardware, software, and system related issues.
- Project Coordination: Assist in planning, coordinating, and tracking technical projects to ensure timely completion.
- Documentation: Prepare, organize, and maintain technical documents, reports, manuals, and standard operating procedures.
- System Administration: Support the setup, maintenance, and monitoring of organizational systems, software, and digital platforms.
- Data Management: Collect, organize, update, and maintain accurate technical records, databases, and project documentation.
- Troubleshooting: Identify, diagnose, and escalate technical issues where necessary while ensuring timely resolution.
- User Support & Training: Assist staff with system usage and provide basic training on software, tools, and digital platforms.
- Equipment Management: Monitor, maintain, and coordinate the servicing of IT equipment and other technical resources.
- Quality Assurance: Support system testing, quality checks, and implementation of improvements before deployment.
- Cross-functional Collaboration: Work closely with technical, operations, product, and administrative teams to support organizational objectives.
- Compliance & Security: Ensure adherence to organizational IT policies, data security standards, and operational procedures.
- Continuous Improvement: Stay informed on new technologies and recommend process improvements that enhance productivity and operational efficiency.
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The Company
What We Do
Jobberman is Nigeria's leading career development and recruitment solutions company, focusing on connecting qualified job seekers with verified employers. Headquartered in Lagos, Nigeria, the company operates as an online job marketplace and career portal. It provides comprehensive online career development support, training services, and personalized HR solutions designed to empower job seekers and assist employers in finding the right talent.
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