Receptionist / Front Desk Coordinator

About the Job

The Opportunity

As a Receptionist / Front Desk Coordinator at Mimi Dental Clinic, you will be the first point of contact for every patient who walks through our doors, setting the tone for the exceptional experience that has defined Ibadan's premier dental practice for over two decades. Mimi Dental Clinic is a leading dental healthcare provider delivering world-class, patient-centred care with warmth, precision, and integrity, backed by nearly 2,000 Google reviews and a 4.9-star rating.

In this role, you will manage the front-of-house experience with grace, efficiency, and professionalism, ensuring that every patient feels welcomed, informed, and valued from the moment they arrive. You will coordinate appointments, manage communications, and serve as the essential link between our patients and clinical team. Your poise, warmth, and organisational excellence will directly shape the first and lasting impression that over 15,000 patients associate with our name.

This is an opportunity to represent a premium healthcare brand in a role where your presence, professionalism, and genuine care for people will be felt every single day, contributing to an environment that patients trust, recommend, and return to.

What You'll Do

Welcome patients warmly and professionally upon arrival, ensuring a seamless check-in experience that reflects the refined standard of our practice. Manage appointment scheduling, confirmations, and follow-ups across phone, email, and our online booking platform with accuracy and attention to detail. Coordinate patient flow throughout the clinic, communicating effectively with the clinical team to minimise wait times and optimise the daily schedule. Handle patient enquiries, provide information about services and procedures, and address concerns with clarity, empathy, and discretion. Maintain accurate patient records and ensure all documentation is processed, filed, and updated in compliance with data protection and healthcare privacy standards. Process payments, issue receipts, and manage billing coordination with professionalism and transparency. Ensure the reception area and waiting spaces remain impeccably presented, comfortable, and consistent with the premium environment our patients expect. Support administrative functions including correspondence, supply coordination, and internal communications as required.

What You'll Need to Succeed

A minimum of a diploma or equivalent qualification, with additional training in healthcare administration, hospitality, or office management preferred. Previous experience in a front desk, reception, or patient-facing administrative role, ideally within a healthcare, hospitality, or premium service environment. Exceptional interpersonal and communication skills, with the ability to engage with patients of all ages and backgrounds with warmth, patience, and professionalism. Strong organisational skills and the ability to manage multiple priorities simultaneously in a fast-paced environment without compromising quality or composure. Proficiency with office technology, scheduling software, and electronic record systems. A polished, professional presentation and demeanour consistent with a premium healthcare setting. Discretion and integrity when handling sensitive patient information and confidential communications. A genuine commitment to delivering outstanding service and creating positive experiences for every individual who interacts with our practice.

Role Details

Employment Type: Full-Time and Part-Time positions available Location: On-site, Ibadan Stage: Established, 20+ years operational

About Mimi Dental Clinic

Mimi Dental Clinic is Ibadan's premier dental practice, founded in 2004 with a singular vision: to deliver world-class dental care with warmth, precision, and integrity. For over two decades, we have been the trusted choice for individuals and families seeking exceptional oral healthcare in a refined, comfortable setting. We provide a comprehensive suite of dental services including general dentistry, cosmetic dentistry, orthodontics, dental implants, oral surgery, paediatric dentistry, and emergency care.

We are not simply a dental clinic. We are the standard that others aspire to, serving over 15,000 satisfied patients with a 99% satisfaction rate, investing continuously in advanced technology, and building digital experiences that reflect the same commitment to excellence that defines every aspect of our care.

Equal Opportunity

Mimi Dental Clinic is an equal opportunity employer. We welcome dedicated individuals regardless of gender, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We believe that exceptional care is delivered by exceptional teams, and exceptional teams are built on inclusion, respect, and the understanding that brilliance has no single origin.

If you require accommodation during the application or interview process, please reach out to our team and we will ensure your needs are met with care.

Let's build the future of dental healthcare, together.