Sutherland is seeking an experienced Technical Architect to lead the technical vision and architecture for a healthcare real-time telehealth communication platform. This role requires a seasoned full-stack professional with deep expertise in WebRTC-based video/audio streaming, cloud-native architectures on GCP, and modern web technologies.
This platform leverages multiple communication providers (AWS Chime, Twilio), micro-frontend architecture, and cloud-native services to deliver a scalable, HIPAA-compliant telehealth solution.
U.S healthcare knowledge would be an added advantage.
Job DescriptionArchitecture & Design
- Define and evolve the overall system architecture for the platform
- Design scalable, secure, and fault-tolerant distributed systems
- Lead architectural decisions for real-time communication, data persistence, and service orchestration
- Create and maintain architecture documentation, ADRs (Architecture Decision Records), and technical roadmaps
- Evaluate and recommend technology choices for new features and platform improvements
Technical Leadership
- Provide technical guidance and mentorship to development teams
- Conduct architecture reviews and code reviews for critical components
- Establish and enforce coding standards, best practices, and design patterns
- Collaborate with Product, DevOps, and Security teams to align technical solutions with business goals
Hands-On Development
- Prototype and implement complex technical solutions when needed
- Troubleshoot and resolve critical production issues
- Optimize system performance, latency, and resource utilization
Required Technical Skills
Real-Time Communication (Critical)
- WebRTC: Deep understanding of WebRTC protocols, SRTP, ICE/STUN/TURN, SDP negotiation
- Video/Audio Streaming: Experience with media servers, codec optimization (VP8/VP9, H.264, Opus)
- Communication Platforms: Hands-on experience with AWS Chime SDK and/or Twilio Video
- Socket.io / WebSockets: Real-time bidirectional communication patterns
Frontend Technologies
- React 18+: Advanced knowledge including hooks, context, performance optimization
- TypeScript: Strong typing, generics, advanced patterns
- State Management: Redux Toolkit, Zustand, React Query (TanStack Query)
- Micro-Frontend Architecture: Module Federation (Webpack 5), independent deployment strategies
- UI Frameworks: Material-UI (MUI), Emotion/Styled Components
- Build Tools: Webpack, Babel, modern bundling strategies
Backend Technologies
- Node.js / Express: RESTful API design, middleware patterns, async programming
- API Design: OpenAPI/Swagger documentation, versioning strategies
- Authentication/Authorization: JWT, OAuth 2.0, custom authorization patterns
- Message Queues: AWS SQS, Google Cloud Pub/Sub
- ORM: Sequelize with PostgreSQL
Cloud Platform - Google Cloud Platform (GCP)
- Compute: Cloud Run, GKE (Google Kubernetes Engine), Cloud Functions
- Storage: Cloud Storage, persistent disks
- Networking: VPC, Load Balancers, Cloud CDN, Cloud Armor
- Security: IAM, Secret Manager, Cloud KMS
- Monitoring: Cloud Logging, Cloud Trace, Cloud Monitoring
- CI/CD: Cloud Build, integration with GitLab CI/CD
Databases
- PostgreSQL: Advanced query optimization, indexing strategies, connection pooling, migrations (Sequelize CLI)
- Firebase/Firestore: Real-time database design, security rules, offline persistence
- Redis: Caching strategies, session management (ioredis)
Observability & Monitoring
- OpenTelemetry: Distributed tracing, metrics, logging instrumentation
- APM: Application performance monitoring and optimization
- Logging: Structured logging with Winston, centralized log aggregation
DevOps & Infrastructure
- Containerization: Docker, container orchestration
- Kubernetes: Deployment strategies, ConfigMaps, Secrets, Helm charts
- CI/CD: GitLab CI/CD pipelines, automated testing, deployment automation
- Infrastructure as Code: Terraform or similar tools (preferred)
Nice-to-Have Skills:
- Healthcare Domain: HIPAA compliance, HL7/FHIR standards
- AWS Services: Experience with AWS alongside GCP (multi-cloud)
- GraphQL: Hasura, Apollo (project uses Hasura GraphQL)
- Mobile Development: React Native or native mobile experience
- AI/ML Integration: Experience integrating AI services into applications
- Performance Testing: Load testing, stress testing for real-time systems
Experience Requirements
- 10+ years of software development experience
- 5+ years in architecture or senior technical leadership roles
- 3+ years hands-on experience with WebRTC or real-time communication systems
- 3+ years experience with GCP or equivalent cloud platform
- Proven track record of designing and delivering large-scale distributed systems
- Experience with healthcare or regulated industry applications (preferred)
Education
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
- Relevant certifications are a plus:
- Google Cloud Professional Cloud Architect
- AWS Solutions Architect
- Kubernetes certifications (CKA/CKAD)
Soft Skills
- Excellent communication skills - ability to explain complex technical concepts to diverse audiences
- Strong problem-solving and analytical thinking
- Collaborative mindset with experience working in Agile/Scrum environments
- Ability to balance technical excellence with business pragmatism
- Mentorship and team development orientation
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 10+ years of software development experience
- 5+ years in architecture or senior technical leadership roles
- 3+ years hands-on experience with WebRTC or real-time communication systems
- 3+ years experience with GCP or equivalent cloud platform
- Deep understanding of WebRTC protocols (SRTP, ICE/STUN/TURN, SDP negotiation)
- Experience with media servers and codec optimization (VP8/VP9, H.264, Opus)
- Hands-on experience with AWS Chime SDK and/or Twilio Video
- Proficient with React 18+, TypeScript, and modern state management (Redux Toolkit, Zustand, React Query)
- Experience with micro-frontend architecture (Module Federation, Webpack 5)
- Backend experience with Node.js/Express, RESTful API design and OpenAPI/Swagger
- Authentication/Authorization experience (JWT, OAuth 2.0)
- Database experience: PostgreSQL with Sequelize (migrations, pooling, optimizations)
- Familiarity with Firebase/Firestore real-time database patterns
- Experience with Redis caching and session management (ioredis)
- Cloud-native expertise on GCP: Cloud Run, GKE, Cloud Functions, networking, security, monitoring
- CI/CD and DevOps: GitLab CI/CD, Cloud Build, Docker, Kubernetes, Helm, Terraform
- Observability tooling: OpenTelemetry, Cloud Logging/Tracing/Monitoring, structured logging with Winston
- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- HIPAA compliance, HL7/FHIR knowledge
- Experience with AWS services (multi-cloud) alongside GCP
- GraphQL experience (Hasura, Apollo)
- Mobile development experience (React Native or native mobile)
- AI/ML integration experience and performance testing for real-time systems
- Relevant certifications (Google Cloud Professional Cloud Architect, AWS Solutions Architect, CKA/CKAD)
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
-
Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
-
Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
-
Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
