The Role
Designs and leads enterprise-scale ServiceNow architecture, technical strategy, governance, integrations, automation, and platform engineering. The role oversees CMDB, Discovery, ITSM, ITOM, solution design, architecture reviews, secure and upgrade-safe implementations, and platform optimization. It partners with enterprise architects, product owners, stakeholders, and delivery teams while mentoring engineers and aligning ServiceNow capabilities with business transformation goals.
Summary Generated by Built In
We are looking for a ServiceNow Technical Architect who is passionate about designing and delivering enterprise-scale ServiceNow solutions that drive operational efficiency, platform scalability, and business transformation. This role will provide technical leadership across architecture, integrations, automation, and platform engineering while partnering with business and technology stakeholders to deliver secure, scalable, and upgrade-safe solutions.
About You – Experience, Education, Skills, and Accomplishments
- 12+ years of overall IT experience with 9+ years of ServiceNow expertise and at least 3 years in a ServiceNow Architect role.
- Strong experience designing and implementing enterprise-scale ServiceNow solutions, including architecture, governance, and technical strategy.
- Deep expertise in ITOM, CMDB, ServiceNow Discovery, Service Mapping & ITSM.
- Hands-on experience with Integration Hub, Flow Designer, REST/SOAP APIs, MID Servers, Service Graph Connectors, and enterprise integrations.
- Excellent stakeholder management, communication, problem-solving, leadership, and mentoring skills, with the ability to influence technical decisions.
It Would Be Great If You Also Had
- Experience with Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
- Exposure to Now Assist and AI-powered ServiceNow capabilities.
- ServiceNow Certified Technical Architect (CTA) certification or equivalent advanced ServiceNow certifications.
- Experience supporting large-scale digital transformation, cloud, or infrastructure modernization programs.
- Experience working in global, cross-functional, and distributed teams within complex enterprise environments.
What Will You Be Doing in This Role
- Define and drive the ServiceNow technical standards, architectural and governance framework, and platform technical strategy.
- Lead solution design, architecture reviews, and technical decision-making to ensure scalable, secure, and upgrade-safe implementations.
- Provide architectural leadership across CMDB, Discovery, ITSM, ITOM, integrations, automation, and platform engineering initiatives.
- Collaborate with Enterprise Architects, Product Owners, Business Stakeholders, and Delivery Teams to align technology solutions with business objectives.
- Mentor engineering teams, promote best practices, and identify opportunities to optimize platform performance, governance, and operational efficiency.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- 12+ years of overall IT experience
- 10+ years of ServiceNow experience
- At least 3 years in a ServiceNow Architect role
- Experience designing and implementing enterprise-scale ServiceNow solutions
- Experience with ServiceNow architecture, governance, and technical strategy
- Deep expertise in CMDB, ServiceNow Discovery, ITSM, and ITOM
- Experience with data quality, configuration item relationships, integrations, and infrastructure discovery
- Hands-on experience with Integration Hub, Flow Designer, REST/SOAP APIs, MID Servers, Service Graph Connectors, and enterprise integrations
- Stakeholder management, communication, problem-solving, leadership, mentoring, and technical influence skills
- Experience with Hardware Asset Management and Software Asset Management modules
- Exposure to Now Assist and AI-powered ServiceNow capabilities
- ServiceNow Certified Technical Architect certification or equivalent advanced ServiceNow certifications
- Experience supporting digital transformation, cloud, or infrastructure modernization programs
- Experience working in global, cross-functional, and distributed teams within complex enterprise environments
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
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The Company
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
