The NICE Technical Architect is responsible for architecting, designing, and delivering scalable NICE CXone platform solutions while leading a team of consultants. This role involves end-to-end ownership of technical delivery, collaboration with onsite and client stakeholders, and driving innovation and growth within the NICE practice. The architect will play a key role in solution engineering, pre-sales, and ensuring high-quality project execution.
Key Responsibilities· Architect, design, and deliver NICE CXone platform solutions.
· Lead and mentor a team of NICE consultants for successful project delivery.
· Take ownership of technical delivery for projects executed from India.
· Collaborate with onsite teams, project managers, sales teams, and clients.
· Understand project scope and define detailed technical work plans.
· Estimate effort and plan delivery for offshore teams.
· Review deliverables to ensure quality and adherence to standards.
· Participate in coding, testing, and solution development activities.
· Work closely with system analysts and project managers for project completion.
· Engage in pre-sales activities including solution design, estimation, and proposal creation.
· Drive innovation, capability development, and practice growth.
· Support training, mentoring, and knowledge-sharing initiatives.
· Contribute to team expansion and skill development strategies.
· Ensure operational metrics and delivery excellence for the India team.
· Participate in meetings, training sessions, and stakeholder discussions.
· Work from Hyderabad office as per organizational policies.
· Strong expertise in NICE CXone platform and CCaaS solutions.
· Hands-on experience with CXone Studio and contact center workflows.
· Strong understanding of omnichannel contact center technologies.
· Experience in enterprise CCaaS architecture design and implementation.
· Proficiency in ASP.NET, C#, XML, and Web Services.
· Experience in software development and real-time system design.
· Knowledge of cloud-based contact center solutions and integrations.
· Strong understanding of networking and infrastructure.
· Ability to troubleshoot complex technical issues and deliver solutions.
Strong interpersonal skills, high energy, integrity, adaptability, and problem-solving mindset.
LeadershipAbility to lead teams, mentor junior members, and manage diverse stakeholders effectively.
OperationsStrong capability to manage multiple projects, prioritize tasks, and ensure efficient delivery.
TechnicalAbility to understand complex technical systems and deliver robust solutions.
Technology Stack· NICE CXone Platform & CXone Studio
· Programming: C#, ASP.NET, JavaScript, Python, Java, C++
· Web Technologies: XML, Web Services
· Contact Center Technologies: CCaaS, IVR, Omnichannel Solutions
· Cloud & Infrastructure: Networking, UC Environments
· Bachelor’s degree in Computer Science, IT, Engineering, or related field (preferred).
· 10+ years of experience in customer experience/contact center technology space.
· 3+ years of experience in NICE CXone and UC environments.
· 6+ years of software development experience in real-time systems.
· Strong experience in enterprise-level CCaaS architecture.
· Experience in network infrastructure and integrations.
· Proven ability to work in fast-paced environments.
· Strong team player with leadership capabilities.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Skills Required
- Bachelor's degree in Computer Science, IT, Engineering, or related field
- 10+ years of experience in customer experience/contact center technology space
- 3+ years of experience in NICE CXone and UC environments
- 6+ years of software development experience in real-time systems
- Strong experience in enterprise-level CCaaS architecture
- Experience in network infrastructure and integrations
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
-
Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
-
Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
-
Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
TTEC Digital Insights
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
