As a Technical Architect at WalkMe, you’ll sit between Solution Architecture and Account Management, helping customers deploy, integrate and get the most out of our platform. You’ll own the technical side of delivery for complex organizations: infrastructure, deployment, integration and long-term technical strategy. Your job is to make sure customers have the right foundation in place to succeed with digital adoption.
You’ll be both the technical expert and the quarterback, leading customers through complex deployments with confidence, clarity and care. You’ll work closely with customers to understand their environments and requirements, give hands-on guidance, and partner with Product, Engineering, Support and the Customer Success team so technical decisions line up with customer goals and our product roadmap. You’ll communicate proactively, move with urgency, and stay adaptable when things move fast or aren’t clear.
*** Working Days - Monday to Friday
What you'll own
Customer onboarding and technical readiness: Lead new customer onboarding and make sure environments are ready for deployment, including network configuration.
Deployment and integration: Deploy and integrate WalkMe into customer environments. That includes connecting identity providers, configuring browser extensions, setting up API integrations and making sure workflows run smoothly end to end.
Technical advisory: Act as the main technical advisor for your accounts. Talk through different architecture setups and their trade-offs, and give best-practice guidance on deployment, performance and reliability.
Troubleshooting and escalations: Troubleshoot deployment issues, including browser/OS compatibility and performance. Join high-severity cases as a product expert and customer advocate.
Ownership and risk management: Take full ownership of your work, push things forward, clear roadblocks, and flag risks or blockers early.
Strategic direction: Plan and advise on solutions and enhancements that support the customer’s business needs and long-term technical continuity.
Cross-functional liaison: Be the link between customers, Product, Engineering, Support and the Customer Success team. Close gaps, run the conversations and keep everyone aligned on features, technical hurdles and the roadmap.
Customer education: Help customers understand how the platform works technically, including infrastructure, privacy and security.
Documentation: Write and maintain technical documentation such as installation guides, configuration guides and troubleshooting materials.
Relationships: Build trust with customers, know them well, and speak up for them inside WalkMe.
What you need to succeed
Experience with web technologies (JavaScript, HTML, CSS) and building with APIs
Knowledge of Chromium-based extension APIs and permissions
Hands-on software deployment experience across Windows, macOS and VDI, including mass deployment tools and policies
Experience with Identity and Access Management, including setting up identity provider integrations and working with SAML, OAuth, OIDC, SSO and MFA
Working understanding of SaaS architecture, cloud delivery models and IT infrastructure (servers, databases, networking, compute)
Familiarity with tools like JIRA and internal knowledge bases
Strong communicator who sets expectations, shares updates proactively, listens with empathy, and adjusts the message for C-level, technical and business audiences
Strong project management skills and a track record of running several deployments at once and delivering on time
Comfortable with ambiguity and able to solve open-ended problems when there’s no set process
Able to turn customer needs into technical requirements
Customer-service mindset; IT helpdesk or customer-facing technical experience is a plus
Driven and fast-moving: you follow through quickly and don’t let blockers slow you down
Collaborative: we’re one team, and we support each other
Bachelor’s degree in Computer Science, Engineering, IT or a related STEM field, or equivalent experience
Experience in the digital adoption space is preferred
Technical Skills
Professional Skills
** Native or bilingual proficiency in German, alongside excellent written and verbal communication skills in English - a must!
Education & Experience
Skills Required
- Native or bilingual German proficiency
- Excellent written and verbal communication skills in English
- Experience with JavaScript, HTML, and CSS
- Knowledge of Chromium-based extension APIs and permissions
- Hands-on software deployment experience across Windows, macOS, and VDI
- Understanding of mass deployment tools and policies
- Experience with identity management protocols including OAuth, OIDC, SSO, and MFA
- API integration experience and understanding of SaaS platforms
- Working knowledge of JIRA and internal knowledge bases
- Strong customer communication, expectation-setting, and cross-functional collaboration skills
- Ability to translate customer needs into technical requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field
WalkMe Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WalkMe and has not been reviewed or approved by WalkMe.
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Healthcare Strength — Health coverage is portrayed as robust, with top-tier medical plans, mental-health support, 24/7 care access, and global fitness perks. Feedback suggests these offerings contribute meaningfully to overall package strength.
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Leave & Time Off Breadth — Paid time off includes generous vacation and sick time, plus additional “RefreshMe” mental-health days and dedicated volunteer time. These elements indicate a broad approach to time away from work.
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Retirement Support — Financial benefits include a 401(k) match in the U.S., reinforcing long‑term savings support. This indicates employer-backed retirement planning.
WalkMe Insights
What We Do
Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.
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