Based in our Monterrey, MX office, our support organization is strongly customer-driven and comprised of highly skilled and well-motivated Application Specialists. Your primary job function is to provide technical support via phone/email/chat within our Propello/Eagle Support Groups. The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software. Documents and escalates issues, as necessary.
What you will be doing:
Confers with customers via phone, email, or chat to diagnose technical and/or system problems troubleshoot, repair and test solutions within our Propello/Eagle Support Group.
Respond to customer calls in a professional manner, providing appropriate solutions and advice.
Interact with customers in performing complex testing, support and troubleshooting technical functions remotely.
Ensuring Service Quality levels are maintained and adhered to.
Ensuring all issues are handled in a timely manner.
Reviewing outstanding issues, ensuring customers and management are kept informed of progress.
Attending relevant Epicor product training courses, in-line with Application Specialists role.
What you will likely bring:
Ability to effectively communicate both verbally and in writing.
Demonstrate strong customer service skills, detail-oriented initiative-taker with a positive attitude.
Strong problem solving and troubleshooting skills.
Ability to take inquiries from customers via multiple channels in a fast-paced call center environment.
Networking, Cloud, SAAS and Retail skills helpful.
What could set you apart:
3+ years applicable experience and demonstrated success/knowledge.
Industry knowledge/experience.
Knowledge of Microsoft SQL, ERP applications or analytical tools.
Knowledge of financial, manufacturing, retail, or distribution business processes.
Database administration, installation, and configuration experience.
#LI-JI1 #LI-HYBRID
About Epicor
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Antonio Ibarra BustillosSimilar Jobs
What We Do
We’re the Digital Brains of Our Customers’ Operations
We help businesses stay future-ready with cognitive ERP that connects people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Why Work With Us
Our policies are built on mutual trust, support, and a commitment to maintaining a healthy work-life balance. That's why we encourage you to take the time off you need to rest, recharge, and reconnect.
Gallery
