The role covers solution technical implementation, configuration and deployment (with a project team), customer consultancy, support (with a supporting team). Most of the activities for our customers can be carried out remotely with up to 30% on site visits.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionJob Description and responsibilities
Presales context:
- Sales support and consultancy to respond tenders.
- Technical implementation of demo systems, maintenance.
- Demonstration of the application and its usage to highlight the advantages of the solution.
Delivering context:
- Meet projects' deadlines and budgets.
- Site analysis and restitution.
- Presentation of change management.
- Participate in the functional aspect of the deployment.
- Participate in the technical aspects of the deployment, including software installation and upgrade.
- Participate in the biomedical devices’ connectivity to our products.
- Customer workflows design.
- Execute application settings.
- Carry out and/or coordinate training for referents and end-users.
- Lead change management with users.
- Acceptance tests support.
- Go live support.
After-sales customer support:
- Solution startup support.
- Adjustment and corrections to the settings.
- Handling of incidents related to configuration and technical issues.
Installed base animation:
- Hold meetings with our customers to share best practices.
- Present the benefits that can be gained from using our software.
- Supporting our clients in optimizing their practices.
- Propose support for certain institutional or regulatory requests.
- Participate to technical upgrades.
Internal contribution:
- An expert in the application and close to user needs, the application specialist will have the opportunity to formalize product development requests with the global product teams and ensure the feedback and prioritization of requests on the product to guide the R&D roadmaps.
- You pass on valuable feedback from the market to our R&D and product management departments.
- Provide business and product expertise to lead discussions on technical, clinical, organizational, and business aspects around software functionalities. Manage responses to specifications on product and functional aspects.
Demonstrate a strong commitment to understanding and addressing customer needs, ensuring satisfaction throughout the presales, delivery, and post-sales phases.
Solid understanding of software installation, upgrades, and system configuration. Comfortable working with biomedical devices and integrating them with software solutions.
Capable of conducting site analyses, interpreting workflows, and identifying optimization opportunities to improve customer outcomes.
Able to clearly present technical and functional concepts to both technical and non-technical audiences, including during demos, trainings, and change management sessions.
Skilled in managing tasks to meet deadlines and budgets, with a proactive approach to problem-solving and risk mitigation.
Works effectively with cross-functional teams including sales, R&D, and product management to ensure alignment and continuous improvement.
Comfortable navigating dynamic environments and adjusting to evolving customer and project needs.
Experienced in delivering training sessions and guiding users through change management processes.
Pay close attention to configuration details, acceptance testing, and incident resolution to ensure high-quality outcomes.
Actively contribute to product development by gathering and relaying user feedback, and proposing enhancements based on real-world usage.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-KP1
Additional InformationRelocation Assistance Provided: No
Similar Jobs
What We Do
Every day millions of people feel the impact of our intelligent devices, advanced analytics and artificial intelligence.
As a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform.
With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world.
We embrace a culture of respect, transparency, integrity and diversity.
