Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Main Activities / Responsibilities
• Provide technical assistance to end-customers (remotely), ensuring prompt and effective resolution of
technical issues.
• Analyze problems reported by customers from French and Spanish-speaking countries and propose
solutions. You will have to solve "reagent" and "instrumentation" issues.
• Ensure on-site training of laboratory analysis staff using our systems.
• Collaborate with the Field Service engineer team to initiate technical interventions at end users.
• Assign more complex issues to experts for in-depth investigation.
• Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the CRM system.
• Collaborate with cross-functional teams, including Sales, Engineering, and Product development, to
address customer needs and provide technical expertise.
• Develop and maintain strong customer relationships.
Keys to Success:
To excel in this role, equivalent experience or a high school diploma is required.
Fluency in Spanish and French is required, along with good written and spoken English skills. Your proven ability
to successfully implement technical solutions and your determination to deliver exceptional customer service in a
world-class environment will set you up for success.
Skills/Competencies - Job Qualifications
• Holder of a higher degree (Engineer, Master 2 or equivalent) in biology, biochemistry ideally in immunoanalysis.
• Fluent in Spanish and French
• Good skills in written and spoken English.
• A professional Experience of 2/3 years in a similar environment desired, but not essential.
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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