Job Description:
The jobholder will have to perform the following activities:
A. Maintenance and Support
The main responsibility is to make our partner’s staff able to take over the maintenance of hardware / software and support operations of the BEAM9 system. These operations consist of:
- Support the Customer’s IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement;
- Support the Customer’s Production team, in day to day operation on GEOINT/IMINT activities, to take into account administration and to insure the contact with the Engineering team in France;
- Support IT Training activities;
- Support all operations in KSA, like deployment, acceptance phases or IT training;
- Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.
B. Customers’ relationship
- Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service;
- Contribute to reflect customer’s expectations or request;
- Supporting the activity in its evolving context (support operational teams, provide operational updates and requirements).
C. Communication and reporting
- Ensure regular reviews and updates on activities to the team and the program manager;
- To setup and maintain KPIs allowing the monitoring of the maintenance and support activities;
- Capitalize knowledge (documentation and procedure writing, good practices gathering…)
- Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner);
- Support deployment, lifetime operation and performance management of all Maintenance Program deliverables;
This position is contingent upon obtaining the required security clearance.
Main requirements
- Must Have
- Education: Master degree in computer science
- Successful experience in maintenance and support program;
- Communication skills to adapt to wide variety of interlocutors in a multicultural environment
- Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO;
- OS: Ubuntu 24.04, Windows Server 2022, Windows 11 Linux knowledge (CentOS)
- Virtualization Nutanix (AHV & NKP), Harbor and Kubernetes
- Storage: Ceph
- Backup: Veeam Backup
- Additional skills
- IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP)
- IT: hardware ( DELL server, Cisco),antivirus ESET, Firewall Stormshield/Opensense, PKI (EJBCA), Ansible
- Working with basic network devices and concept such as IP, DNS, firewall and routing.
- Knowledge in Database is a plus (Postgresql, MySQL, Elastic search)
- Knowledge in cloud technology (Docker, Kubernetes)
- Ability to learn and understand various, complex and technical subjects
- Analytical skills to summarize, simplify complex topics
- Ability to steer several activities in parallel
- Languages
- English, mandatory
- Arabic, mandatory
- French, a plus
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Defence and Space Saudi LimitedContract Type:
Fixed term-----
Experience Level:
ProfessionalJob Family:
Customer Eng.&Technical Support&ServicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- Master degree in Computer Science
- Successful experience in maintenance and support programs
- Communication skills for multicultural environment
- Active Directory (AD), DNS, Distributed File System (DFS), GPO
- Operating systems: Ubuntu 24.04, Windows Server 2022, Windows 11, CentOS
- Virtualization: Nutanix (AHV & NKP), Harbor, Kubernetes
- Storage: Ceph
- Backup: Veeam Backup
- English (mandatory)
- Arabic (mandatory)
- Ability to obtain required security clearance
- IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP)
- Hardware knowledge: DELL servers, Cisco
- Antivirus ESET; Firewalls Stormshield/Opensense; PKI (EJBCA); Ansible
- Working knowledge of basic network devices and concepts (IP, DNS, firewall, routing)
- Database knowledge (PostgreSQL, MySQL, Elasticsearch)
- Container/Cloud tech (Docker, Kubernetes)
- French language (a plus)
- Ability to learn complex technical subjects, analytical skills, and manage multiple activities in parallel
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
