Technical and Business Resilience Specialist

Job Description:

Technical and Business Resilience Specialist

Angel Court, London

Hybrid Working Options - 1-2 days per week in the office

Full time (35 hours per week)

Circa 77k (dependant on experience) + excellent benefits including bonus

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

Working in our Group function you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care not just in the UK but around the globe. You’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day, by helping shape the strategic direction of our business around the world.

The role sits within the Group Functions Technology (GFT), Performance, Risk, and Transformation team and is responsible for the assurance of technology resilience across Group Functions Technology.  You will be responsible for the business resilience of all Group Functions’ operational teams (people, finance, corporate affairs, etc), including business processes, people, critical suppliers, properties, and technology. The scope includes the planning and response to major operational incidents and corporate crises, with and without a technology component.

The team is agile and whilst this role will be focused on technical and operational resilience, it will also undertake activities in the wider performance, risk, and transformation areas, giving great opportunity for diversity, learning, and progression.

How you’ll help us make health happen:

• Ensuring Technology and Business Resilience is in place and meets the Bupa Enterprise Standards for all GFT provided services and for all Group functions. 

• Working with the GFT architecture team, information security team, and the wider risk teams

• Supporting the identification of risks and the preparation of risk mitigation plans, escalating risks where appropriate

• Contributing to the maintenance of the Bupa Enterprise Standards in relation to technology and business resilience, ensuring they meet industry best practices and are fit for purpose for all GFT provided service types and for all Group functions operational activities.

• Monitoring Group functions regulatory compliance in relation to Operational Resilience and provide updates to senior management and to the PRA, as requested by the Compliance & Regulatory Affairs teams.

• Managing the governance of Operational Resilience for Group functions and report management information to the Operational Resilience Local Policy Sponsor for Group functions

What you'll bring:

• Significant experience in technical resilience, ideally including Cloud Services and /or experience in operational resilience, including business continuity, and crisis management

• Good analytical skills, and able to draw concise conclusions from large amounts of unstructured data

• Experience in business partnering, developing strong working relationships with people at all levels of the organisation, including executives

• Comfortably working independently in a stand-alone role

• Excellent written and verbal communication skills, and experience of communicating with impact

• Strong understanding of regulatory requirements relevant to Operational Resilience in the UK

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

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