Technical Analyst

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate-the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen's Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Technical Analyst for our IT Corporate Applications division. In this role, our associate will design and develop solutions within our applications to support the needs of our business units. This individual will have a demonstrated knowledge of the Insurance industry as they are expected to understand the business to accommodate their strong technical skillset. Clear communication and advanced analytical and problem-solving skills are required to help identify, communicate, and resolve the root-cause of systems issues. This position will be asked to serve as a liaison between IT groups, users and vendors.

Key Responsibilities

• Independently define problems/situations and design system changes or procedures to satisfy requirements.
• Independently develop solutions of intermediate complexity utilizing tooling solutions or other technology concepts (e.g. stored procedures, java script, et.al.)
• Research routine user problems and solve them by modifying the existing system when the solution follows clear precedent.
• Perform advanced testing (security, stress, integration, compatibility, etc.) of multi-system solutions and enhancements.
• Assist in the planning, design, development, and deployment of new applications and enhancements to existing applications.
• Ensure compatibility and interoperability of in-house computing systems.
• Independently perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions and conduct post-implementation reviews.
• Provide orientation and training to end users for all modified and new systems.
• Assists in establishing standards, guidelines and procedures for maximizing system performance.
• Additional Functional Considerations:
  • Review coding logic, participate in code reviews, and code solutions.
  • Work with developers to create system designs that meet the needs of the stakeholders.

What We're Looking For

• Bachelor's Degree in the field of computer science, information science, management information systems, or business administration.
• A minimum of 3 years' experience working in an insurance systems with proven knowledge of MGA's, brokerage, retail, and/or carrier operations.
• Working technical knowledge of multiple programming languages, integration concepts, logic rules and data structures.
• Extensive experience with core software applications, including client-server and browser-based applications.
• Working knowledge of systems analysis techniques.
• Working knowledge of system impacts, both upstream and downstream, as it relates to a system change.
• Working knowledge of agency management systems and their functions.
• Working knowledge of relational databases with the ability to independently create queries of advanced complexity.
• Working knowledge of performance, security and data transfer tools as it relates to software development (e.g. load balancing, user and system authentication, web services, batch jobs, stored procedures, etc....).
• Working knowledge of mid-range and server platforms, the use of networks and personal computer technologies.
• Must be flexible and adaptable, dealing with changing priorities, matrix management and responsibilities and accountabilities which may blur during any given assignment.
• Desire to maintain and expand level of technical and professional demeanor.
• Must possess necessary project management skills to lead projects.
• Must approach problem solving in a logical, deductive thinking process to find solutions.

Why Choose Glatfelter?

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs.

We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

Equal Opportunity Employer

It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.