End-User Support: Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues.
Onboarding/Offboarding: Provision hardware, manage SaaS licenses (O365), AD maintenance.
Documentation: Create and maintain "How-To" guides for employees to encourage self-service resolution.
Hardware Management: Troubleshoot and repair end user hardware, printers, VoIP phones, and conference room AV gear as needed.
Network Maintenance: Assist in monitoring local networks (LAN/WAN), and wireless access points
Security & Compliance: Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards.
Project Support: Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes.
Preferred Qualifications- Education: Degree in IT, Computer Science, or equivalent
- Experience: 2 or more years of experience in a similar role
- OS: Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more
- Certifications: CompTIA A+, Network+, MS are a plus
- Cloud Suites: Experience administering Microsoft 365 (Azure AD/Entra ID)
- Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VLANs
- Tooling: Familiarity with Intune and Meraki MDM solutions, and Zendesk ticketing system.
- Hardware: Ability to open/rebuild hardware for RAM/SSD upgrades or troubleshoot a non-functioning workstation.
Skills Required
- Degree in IT, Computer Science, or equivalent experience
- At least 2 years of experience in a similar role
- Expert-level knowledge of Windows 10/11, macOS, iOS, and iPadOS
- CompTIA A+, Network+, or Microsoft certifications
- Experience administering Microsoft 365 and Azure AD/Entra ID
- Understanding of TCP/IP, DNS, DHCP, and VLANs
- Familiarity with Intune and Meraki MDM solutions
- Familiarity with Zendesk ticketing system
- Ability to open and rebuild hardware for RAM/SSD upgrades
- Ability to troubleshoot non-functioning workstations
What We Do
SBH Health System is a not-for-profit, multi-site healthcare provider and the safety net of care for the Bronx community. It operates a 422-bed community hospital, which is a designated Level 1 Trauma and Stroke Center, and a 199-bed Rehabilitation & Continuing Care Center. The system provides essential health services through thousands of annual emergency room and ambulatory care visits.
