Technical Analyst - Process, Reporting & Automation

Join our Global Wealth and Asset Management Technology team! We seek a proficient Power BI Analyst with a good foundation in ITIL processes and experience in AI automation to improve our decision-making capabilities. The ideal candidate will have 4-6 years of experience and be skilled in automating reports, processes using AI technologies. This role requires a great problem solver who excels at delivering automated solutions and is well-versed in Agile delivery processes, including Scrum ceremonies!

Position Responsibilities:

• Dashboard Development: Build, develop, and maintain interactive Power BI dashboards and reports that deliver actionable insights to leadership and interested parties.
• Apply advanced Power BI features to build compelling visuals that effectively communicate complex data trends and patterns.
• Data Analysis: Perform data analysis to identify trends, patterns, and opportunities for improvement, enabling data-driven decision-making across the organization.
• ITIL Process Management: Apply your knowledge of ITIL processes specifically Change, Release, Incident and Problem management to ensure our data solutions align with best practices.
• Automation Development: Develop and apply automation solutions to optimize data processing, reporting efficiency, and predictive analysis capabilities.
• Collaboration: Work closely with IT delivery and global technology teams to understand their needs and translate them into technical requirements for data visualization and automation.
• Continuous Improvement: Discover opportunities to streamline and automate reporting processes, improving the efficiency and accuracy of our data solutions.
• Training and supporting: Offer training and assistance to end-users to boost the adoption and effective utilization of Power BI tools, dashboards, and AI solutions.

Required Qualifications:

• Experience: 4-6 years of hands-on experience applying Power BI, including crafting dashboards and visualizing data with automation.
• Technical Skills: Strong proficiency Power Query and data modeling within Power BI. Experience with AI tools and other BI platforms is a plus.
• ITIL Knowledge: Extensive knowledge of ITIL protocols, specifically Change, Release, Incident, and Problem management.
• Proficiency in automating processes: Demonstrated track record in developing and deploying AI solutions for data automation and predictive analytics.
• Analytical Skills: Outstanding analytical and problem-solving abilities with a good attention to detail and accuracy.
• Agile Experience: Experience in Agile methodologies and proficiency in participating in Scrum ceremonies.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
• Education: A bachelor’s degree in Computer Science, Information Technology, Business Analytics, or a related field.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.