Technical Analyst - BA

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS Digital One encompasses several integrated banking modules that will deliver an omni- channel banking experience for our customers and their employees, with a unified user experience and real-time access to customer, account and transactional data across all banking channels.

What you will be doing

As a business analyst, your role involves a combination of analytical, technical, and business skills to help make informed decisions and improve their overall performance. Here are some key responsibilities and activities you might engage in:

• Requirements Gathering: Work closely with stakeholders to understand their business needs and document detailed requirements for new or improved systems, processes, or projects.

• Process Improvement: Evaluate existing business processes and identify opportunities for improvement. Propose and implement changes to increase efficiency, reduce costs, or enhance overall performance.

• Solution Design: Collaborate with technical teams to design solutions that meet business requirements. Ensure that proposed solutions align with the organization's strategic goals.

• Project Management: Take on a project management role for business analysis activities. This includes defining project scope, creating timelines, managing resources, and ensuring that projects are delivered on time and within budget.

• Stakeholder Communication: Act as a bridge between business stakeholders and the IT team, ensuring clear communication and understanding between both groups. Present findings and recommendations to various stakeholders, including executives.

• Risk Management: Identify potential risks associated with proposed solutions or changes and work on developing mitigation strategies to minimize these risks.

• Training and Documentation: Develop training materials and documentation to help end-users understand new systems or processes. Conduct training sessions as needed.

• Continuous Learning: Stay updated on industry trends, best practices, and

• Mentoring and Leadership: Provide guidance and mentorship to junior business analysts. As a senior professional, you may also be involved in leading and directing the work of the business analysis team.

What you bring:

• Relevant experience of 8+ years, preferably in IT Industry

• Tools: Knowledge of following tools

• Must Know: Azure DevOps, Microsoft Teams, Office Productivity Tools(MS Office, Excel, PowerPoint for documentation, data analysis, presentation and communication), Burndown Charts and Velocity Tracking tools, retrospective tools

• Experience or Knowledge on API Testing Tools – Postman, SoapUI, Swagger Hub

• Good to Know: JIRA, SSMS, Vision, Pencil, Draw.io, Power BI, SharePoint

• Agile Methodology: Expertise in iterative development, user story creation, active participation in Agile ceremonies, and fostering collaboration within cross-functional teams to deliver value incrementally.

• SAFe Methodology(Good to know): Understanding the principles of the Scaled Agile Framework and aligning business requirements with the SAFe framework to ensure successful large-scale Agile implementations

• Project Management: Ability to create and manage project plans. Knowledge of project management tools like Azure DevOps, JIRA etc.

• Reporting: SQL Knowledge- Basic understating of querying databases for data analysis.

• Communication Skills: Strong written and verbal communication skills. Ability to convey complex information in a clear and understandable manner.

• Interpersonal Skills: Ability to build strong relationships with stakeholders. Should be able to collaborate and work with team.

• Adaptability: Flexibility to adapt to changing project requirements, willingness to learn new technologies and methodologies.

• Documentation: Ability to create clear and comprehensive documents like BRD, FRD, NFRD, User Stories, Workflow diagrams, Data flow diagrams, System design documents etc.

What we offer you

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.

• A modern, international work environment and a dedicated and motivated team.

• A broad range of professional education and personal development possibilities – FIS is your final career step!

• The chance to work on some of the most challenging, relevant issues in financial services & technology.

• Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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