The Role
As a Technical Analyst, you will support and collaborate with ION customers to analyze issues, deploy products, manage platforms, automate processes, and improve efficiency, while enhancing client relationships and product knowledge.
Summary Generated by Built In
Expected Joining: January 2026
Your Role
In the role of a Technical Analyst, you will - Support, Collaborate, Implement and be the voice of our product users with the intention to build and improve ION Products for our customers that include Tier 1 banks and Fortune 100 global corporations.
As a technical analyst you will work with ION customers to:
Analyze technical and functional issues and communicate appropriately with customers or
internal teams as necessary.
• Deploy ION products and work with customers on their projects.
• Analyze data to determine usage trends and recommend optimum solutions.
• Manage customer platforms hosted in ION data centers.
• Strive for long term stable solutions and automate repetitive tasks.
• Work effectively within teams with minimal supervision.
Your Contribution
- Resolve complex business issues and communicate effectively to Internal teams and ION clients.
- Gather regular feedback from ION customers and communicate to internal teams.
- Build in-depth understanding of ION customers, their business requirements and how they are
- using ION products.
- Work with internal teams for continuous improvement.
- Automate complex business processes and make a positive impact to client businesses.
- Reduce business process complexity.
- Increase organizational efficiency through automation.
- Liberate people from performing repetitive manual tasks.
- Help ION’s clients gain a competitive advantage by using our products.
- Own client relationships through excellent, timely, and efficient solutions and service.
- Operate in a follow-the-sun support model providing excellent services to ION customers.
Your Growth
- You will work closely with the ION product teams and clients to learn about:
- In-depth knowledge of:
- Concepts of financial domain to build world class products.
- E2E Software Product support and development practices.
- Strong focus on continuous learning to become technically and conceptually proficient.
- Strong relationship with several top tier ION clients, learn about their business and help them automate mission critical business processes.
- Foundational product support and implementation skills while working with subject matter experts.
- Personality traits in an Imaginative and Positive culture:
- 1. Passionate
- 2. Expressive
- 3. Intelligent
- Expertise in Client Services:
- 1. Support
- 2. Deployment
- Exposure in Product Management
Our Company:
We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk.
• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe,
Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
Learn more at iongroup.com.
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The Company
What We Do
Serving Luxembourg's IT needs since 2002, ION Group has focused its activities on 3 pillars:
ION Home: IT services for home users.
- Computer repair and maintenance
- Network Setup
- Internet Setup
- Email and Hosting Services
ION Pro: Maintenance for small and medium businesses
- Server maintenance and setup
- Network configuration and security
- Workstation
- Server and services hosting and housing
ION Development
- Website design and development
- Custom application development (Web, Mobile, iOS, Android)
- OpenSource software modifications
