• Maintain and enhance the standards library, ensuring objective (yes/no) compliance validation.
• Use AI tools and data analytics to identify misalignments, risks, and performance trends.
• Document all findings in PSA, RMM, and IT Glue with ≥ 95% accuracy.
• Collaborate with Service Desk, ProServe, and Centralized Services to ensure remediation of misalignments.
• Deliver concise, business-focused reports to the PSM for inclusion in Strategic Partner Reviews (SPRs).
• Maintain a proactive workload ratio of ≥ 75%, minimizing reactive activity.
• Build and maintain trust with client contacts through consistent communication and professionalism.AI & Automation Focus• Use AI-powered analytics from RMM, PSA, and EDR tools to detect trends and potential issues.
• Apply LLMs and automation tools to streamline documentation, analysis, and reporting.
• Contribute to process improvement initiatives and AI integration within Technology Success workflows.QualificationsRequired:
• 3+ years of IT or MSP experience in systems, network, or cloud management.
• Strong technical knowledge of Microsoft environments, RMM, security, and automation tools.
• Excellent documentation and communication skills.
• Proven ability to analyze and translate technical findings into business recommendations.
Preferred:
• Familiarity with the TruMethods Technology Success Framework.
• Experience leveraging AI tools or data automation for efficiency.
• Prior MSP or service delivery background.Certifications• Foundational: MS-900, CompTIA A+, ITIL Foundations v4
• Intermediate: SC-900, Security+, Sophos Certified Engineer
• Advanced (Preferred): AZ-500, SC-300, CySA+, or equivalent
• AI Training: Microsoft AI-900 or related AI fundamentalsKey Performance Indicators (KPIs)• 100% of assigned clients receive scheduled alignment visits.
• ≥ 80% of misalignments identified proactively (before tickets).
• ≥ 95% documentation accuracy.
• ≥ 90% utilization of AI tools for analysis and reporting.
• Minimum of two standards or AI improvement proposals per year.
Ideal Candidate Traits
• Detail-oriented, consistent, and process-driven.
• Analytical thinker with strong risk awareness.
• Relationship-focused communicator.
• Continuous learner — embraces AI and emerging technologies.
• Proactive mindset with strong ownership of outcomes.
Top Skills
What We Do
Executech is an award-winning, managed IT services provider. We provide enterprise-quality IT support to small and medium-sized organizations through our team of highly trained and friendly experts.
Your company's IT problems are over! Executech is ready to handle all of your networks, servers, computers and much more, so you can focus on your business.
Flexible and Effective
Our goal is to be as flexible and as effective as possible for your business by providing quick and affordable solutions for your networking needs.
The IT services in Utah we offer include creating and maintaining networks, building custom computers and servers, providing on-site and remote technical support and much more.
Outsourced IT
When you out-source your IT problems we help you maintain a competitive advantage over your competition. All of our technicians are fully trained in Microsoft, Apple, and A+, so they are adaptable to a wide range of situations on all types of systems.
To learn more about how Executech can take care of your IT services, call us at 801.253.4541 or email [email protected].
