The Technical Alignment Manager (TAM) is responsible for driving technical alignment across our Managed Services customer base by proactively assessing client environments, identifying risks and opportunities, and ensuring consistent execution of technical standards. This role supports strategic business reviews, scopes and validates project work, and performs quality assurance on complex initiatives to ensure deliverables meet both customer expectations and internal benchmarks. The TAM acts as a technical liaison between engineering, project teams, and customer success to promote operational excellence and long-term client satisfaction.Key Responsibilities
1. Technical Alignment Audits
- Conduct full IT assessments using QBR/Customer Experience tools and customized questionnaires.
- Review customer environments for risk, compliance, and optimization opportunities.
- Document findings and remediation recommendations in alignment platforms.
- Attend TBRs as needed to support vCIOs and Sales Reps.
- Present audit findings and roadmap items to clients.
- Collaborate with stakeholders to ensure clarity on technical deliverables and timelines.
- Create and update project templates and work plans.
- Draft Statements of Work (SOWs) with clear scope, budget, and timelines.
- Collaborate with vCIOs, Sales and Professional Services for quoting and approvals.
- Review technical alignments and project scopes for accuracy and completeness.
- Provide feedback to ensure alignment with customer expectations and internal standards.
- Validate scope against risk levels, strategic priorities and desired outcomes.
- Perform QA on complex projects before deployment.
- Ensure documentation, configurations, and deliverables meet quality benchmarks.
- Support post-project reviews and continuous improvement efforts.
- Support onboarding activities including onsite tool deployment and documentation.
- Participate in recurring customer meetings and strategic planning sessions.
- Proven experience in MSP environments, preferably in technical account management or project coordination.
- Strong understanding of IT infrastructure, risk management, and client success frameworks.
- Excellent communication and documentation skills.
- Familiarity with tools like Propel, BrightGauge, and ticketing systems.
Top Skills
What We Do
Centre Technologies is a full-service IT consulting and managed services provider headquartered in Texas, with a focus on mid-sized businesses. As a trusted IT partner for well over a decade, Centre is recognized for its local experience and enterprise-grade cloud and cybersecurity solutions. Centre is committed to helping organizations harness the power of technology to maximize their operational efficiency and exceed their business goals.
- Tailored IT Blueprint™ (business technology ecosystem)
- 24x7 Secure Managed Services
- 24x7 Managed Threat Containment (SOCaaS)
- Secure by Default Microsoft 365
- Business Continuity solutions
- Cloud Readiness Assessments
- Cloud Migrations
- Microsoft Azure (IaaS)
- Secure Private Cloud Hosting
- Disaster Recovery-as-a-Service (DRaaS)
- Cloud Security (CDR)
- Network Security (NDR)
- End-Point Device Security (EDR)
- Employee Security Awareness Training
- Continuous Security Assessments
- Managed Backups
- Backup-as-a-Service (BaaS)
PROVEN EXPERTISE:
- SOC 2 Type II
- DellEMC Platinum Partner
- Gold Microsoft Partner
- Cisco Partner Select Certified
- Citrix Premier Service Provider
- RingCentral Certified Communications Professional
- Microsoft Partner Gold Datacenter
- Microsoft Partner Gold Cloud Platform
- Microsoft Partner Gold Cloud Productivity
- Microsoft Partner Silver Messaging
- Microsoft Partner Gold Small and Midmarket Cloud Solutions
- Microsoft Partner Gold Enterprise Mobility Management
RECOGNITIONS:
- Inc. 5000
- MSPmentor® 501
- FastTech 50
- CRN Next-Gen 250
- CRN Fast Growth 150
- CRN Solution Provider 5000
- HBJ List of "Largest Houston-Area Cyber Security Companies"
- Dallas/Fort Worth's Best and Brightest® Companies to Work For
- Houston's Best and Brightest Companies® to Work For
- Houston Chronicle Top Work Places
- HBJ Fast 100
