Cassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows.
We’re looking for a motivated and analytically-minded Technical AI Solutions Engineer to join our growing team. You’ll play a critical role in helping customers succeed on Cassidy by providing high-quality support, troubleshooting workflows, and driving continuous improvements across our support experience. This is a unique opportunity to work directly with users, grow your technical skills, and make a meaningful impact at a fast-growing AI company.
About the Role:As a Technical AI Solutions Engineer, you’ll become an expert on Cassidy’s platform, users, and use cases. You'll act as a true partner to our customers — diagnosing issues, modeling solutions, and enabling them to build powerful AI workflows. You’ll also help identify product improvements based on real-world usage and collaborate closely with our engineering and product teams.
This role is perfect for a recent college graduate who’s hungry to break into tech, excited to work on the cutting edge of AI, and eager to learn and grow quickly.
Responsibilities:Become a Cassidy Expert
Master our platform capabilities, best practices, and customer workflows.
Support Customer Success
Provide hands-on technical support via email and other channels.
Troubleshoot user workflows, identify root causes, and offer actionable solutions.
Distinguish between user errors and true platform bugs, escalating where needed.
Educate and Empower Users
Build sample workflows and models to illustrate concepts and solve problems.
Teach users best practices to help them become self-sufficient.
Drive Internal Improvements
Analyze trends in support cases and suggest improvements to documentation and processes.
Help optimize internal tools and resources to scale the support function.
Collaborate Across Teams
Work closely with Product, Engineering, and Customer Success to champion user needs and feedback.
A high-achieving recent graduate excited to launch your tech career.
Motivated, resourceful, and energized by solving complex problems.
Comfortable operating in ambiguity and learning fast in a dynamic environment.
Exceptional written and verbal communicator — you can explain technical topics clearly and concisely.
Demonstrated experience mastering a technical product, tool, or platform (e.g., coding projects, no-code tools, technical side projects).
Passionate about customer success and building real solutions.
Willing to work from our NYC office (this is an in-person role).
Competitive pay
Unlimited PTO
Medical and dental insurance
Significant equity in a well-capitalized company
High-transparency, high-autonomy team environment
Opportunity for fast career growth as Cassidy continues to scale
Top Skills
What We Do
Cassidy securely integrates with your existing tools & company knowledge, enabling you to create AI assistants and workflow automations personalized to your business.
